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Student Conduct
4 months ago
Job Description
About Us
The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.
Student Conduct & Appeals handles a large number of student-related academic appeals, misconduct cases, fitness to study, fitness to practise referrals and complaints per year, and is also responsible for responding to complaints to the Office of the Independent Adjudicator for Higher Education (‘OIA’), as well as managing student-related litigation.
About the Role
The Student Conduct & Appeals Coordinator is responsible for providing procedural advice to staff and students, and the administration of referrals and cases, across the Student Conduct & Appeals portfolio. The Student Conduct & Appeals Coordinator will have a focus on administration of Stage One Academic Appeals and frontline enquiries, but will also be involved in support and administration of a wide range of team operations such as Freedom of Information requests and Committees or meetings related to misconduct, appeals or fitness to practice.
This post will be offered on an indefinite contract.
Key responsibilities
- Managing the Student Conduct & Appeals shared mailbox, providing specialist advice in response to enquiries, triaging cases and escalating sensitive issues as appropriate.
- Case management and administrative oversight of Stage One Academic Appeals. Liaising with colleagues in Faculties and other services to ensure timely consideration of cases, in accordance with the appropriate regulations, and maintaining accurate records.
- Effective administration and support of cases, committees and databases across the Student Conduct & Appeals portfolio.
- Working with colleagues across Student Services, Students & Education and Faculties to ensure accurate and up to date information, advice and guidance on appeals regulations is consistently provided to students.
- Collate data and support preparation of reports for internal and external audiences, including annual reports, KPI monitoring and Freedom of Information Requests.
- Support projects and emerging priorities within the Student Conduct & Appeals team as identified.
- The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post._
Skills, knowledge, and experience
Please clearly address how you meet the
essential criteria
desirable criteria
as well.
Essential criteria
- Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in higher education, customer services, administration or advice. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training
- Ability to work under pressure and manage challenging deadlines with attention to detail, include both high volume tasks and complex enquiries.
- Excellent interpersonal skills, with the ability to communicate and distribute complex information clearly. Understanding of need for confidentiality and when and how to escalate sensitive cases. Contribute to team discussions with confidence while allowing others space to speak.
- Ability to establish and maintain professional working relationships with external and internal stakeholders, including Faculty representatives, Students & Education colleagues, and the Office of the Independent Adjudicator.
- Take responsibility for own decision making, including in relation to student case outcomes, with an awareness of when to escalate sensitive cases or seek advice from others.
- Ability to gather and manipulate data so that it can be interpreted by others, such as Freedom of Information Requests or KPI reporting
- Confident understanding, and ability to apply, procedural and regulatory requirements within the context of student services.
- Sound understanding of the sensitive nature of personal data, and the importance of compliance with Data Protection Legislation.
Desirable criteria
- Experience in student services/advice within the higher education context, or quasi-legal or case management roles would be beneficial for this role.
- Ability to identify opportunities for operational improvements and contribute to their implementation within the team.
Further Information
Interviews will be held using Microsoft Teams and will consist of competency-base
