Student Complaints, Appeals And Assessment Manager

5 days ago

London, Greater London, United Kingdom UNIVERSITY OF THE ARTS Full time
University of the Arts London is looking for a Student Complaints, Appeals and Assessment Manager to join the team on a full-time, permanent basis.

The successful candidate will:

Lead, manage and coordinate the University Complaints and Appeals procedures maintaining an overview of casework, and provide expert advice in this specialist area to ensure the delivery of a high-quality service to students and staff. Produce detailed reports for senior University committees, identifying potential risk and institutional learning where changes to policy, practice or procedure may be required. The role will also take a lead on the development of all aspects of University work in relation to assessment regulation, providing expert advice on the interpretation of the University's Assessment Policy and Academic Regulations.

About you

The ideal candidate will be educated to a minimum of degree level or equivalent and possess extensive experience of complaints and appeals case handling within higher education. Having managed staff in an educational environment, you will have experience of producing induction/training materials and have the ability to establish good working relations with a diverse range of people from academic staff to external organisations.

If you have any queries about this role or need any reasonable adjustments for your application, please contact Hazel Bailey, Resourcing Adviser via email at

Working at UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities - UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We're made up of all types of people, coming together in London, the world's creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

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