Business Improvement Officer

1 month ago

Southampton, United Kingdom Wessex NHS Procurement Ltd Full time

**Overview**:
As a Business Improvement Officer, you will be responsible for driving a number of improvement projects aligned to WPL’s strategic objectives, working alongside colleagues from business operations, procurement, supply, analytics as well as external stakeholders to deliver defined business objectives. This is a hands-on role, where you will play an integral part in leading change and delivering improvements across the business, including areas such as IT systems, HR processes, marketing and communications, health & safety, customer & staff surveys, talent management, staff retention initiatives and much more.

To be successful in this role you will need to be able to work on multiple projects with, at times, conflicting priorities, be self-motivated, and able to work using your own initiative with mínimal direction. You will bring a working knowledge of project management and be able to methodically plan and implement complex workstreams, while engaging and influencing a wide range of colleagues and stakeholders at all levels of the organisation to buy-in and contribute to projects.

**Main Responsibilities**:

- Lead on business improvement projects, working with colleagues and stakeholders at all levels of the business to drive change and deliver improvement outcomes.
- Use established project management principles and develop robust project plans and trackers to ensure successful delivery of improvement projects to the required quality and within deadlines.
- With the support of Head of Business Operations, develop and present business cases to the senior management team for improvement initiatives. Identify costs, risks, resources, options, recommendations, objectives, outcomes and benefits.
- Build and maintain good working relationships with colleagues and stakeholders, securing their buy-in and availability of resource to support improvement initiatives.
- Communicate good and bad findings with stakeholders and colleagues. Use influencing and negotiating skills to overcome resistance to change.
- To prepare and present reports to the senior management team and wider staff groups on a regular basis, collating and analysing sometimes complex data that feed into these reports. Examples include monthly project status reports, quarterly reports to the senior management team, and ad-hoc reports to wider staff groups to support specific improvement initiatives.
- Gather and analyse data and information to support the identification and implementation of business improvements. Assess options and make judgements using sometimes conflicting information. Challenge current working practices and offer new solutions for working.
- Develop and maintain a suite of core documentation and processes to enable a consistent, systematic and effective method for delivering business improvements. Deliver training and upskill others within the business in its use.
- Work alongside stakeholders to create and embed new systems and procedures across departments. Deliver training and education to colleagues and stakeholders at all levels.
- Monitor progress of projects, workstreams and activity, highlighting and addressing risks and issues early, and escalating when necessary.
- Make presentations to senior managers on progress of improvement initiatives against plans. Present complex data in a simple manner, focusing on key highlights that are relevant to the audience.
- To act as a visible champion for business improvement, engaging with colleagues at all levels to identify new opportunities for service and process improvements.
- Support concurrent projects, managing sometimes conflicting priorities effectively.
- Organise project meetings and co-ordinate multi-disciplinary representation. Produce clear actions from meetings to enable delivery of assigned tasks.
- To work autonomously with mínimal direction, using own initiative and motivation. Escalate risks and concerns when necessary.
- Support and provide cover for the Business Operations team as required.
- Any additional duties as agreed and reviewed with Head of Business Operations from time to time and subsequently adapted into this Job Description

**Attributes We're Looking For**:

- **Qualifications / training**:_
- Educated to degree level or equivalent experience
- **Previous or relevant experience**:_
- Evidence of implementing change
- Evidence of team working
- Literate, with report writing skills and experience
- Experience interpreting and presenting complex data
- Experience of service improvement
- Experience of leading complex projects
- **Aptitudes and skills**:_
- A self-starter, able to work with mínimal direction
- Organised and methodical
- Strong relationship building skills
- Teamworking with colleagues at all levels in the organisation
- Ability to prioritise objectives and multi-task
- Ability to analyse problems
- Negotiating and diplomacy skills
- Ability to motivate, engage and enthuse
- Proficient in Microsoft Office
- Good

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