Business Support Officer

4 weeks ago

Southampton, United Kingdom Maritime and Coastguard Agency Full time

**Details**:
**Reference number**:

- 258432**Salary**:

- £22,497**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- MCA - Directorate of Maritime Safety and Standards**Type of role**:

- Administration / Corporate Support
- Customer Insight
- Operational Delivery**Working pattern**:

- Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- SouthamptonAbout the job

**Job summary**:
Would you love to work in a supportive team enjoying a varied role?

Are you very well organised and proactive?

Do you have excellent communication skills and the drive to deliver excellent service?

If so, we’d love to hear from you

The Maritime and Coastguard Agency (MCA) implements the government’s maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.
- Safer lives. Safer Ships. Cleaner Seas._

Our vision is to be a world-leading organisation, accelerating the transition to sustainable shipping with non-negotiable safety standards. We put our people, our customers and our planet at the heart of everything we do.

Find out more about what it's like working at the Department for Transport.

**Job description**:
UK Maritime Services (UKMS) inspect and survey ships to ensure that they are meeting both UK and international safety, security and anti-pollution standards. Additionally, UKMS works closely with the Directorate of the United Kingdom Shipping Register (DUKSR) in providing certification to ships and seafarers, the registering of vessels on the UK flag and responding to pollution from shipping and offshore installations.

The Business Support Officer will play a key role within the Southampton Marine Office, to ensure that the Business Support service is consistent and aligned with Survey and Inspection priorities. Reporting directly to and working closely with the Marine Office Business Support Manager, the successful individual will provide a first-class quality survey and inspection service to both customers and clients of the Agency's maritime services.

This is a fantastic opportunity to join a very friendly close-knit and supportive team in a varied role, which provides services that contribute directly to the safety of the seas.

This role will be based in the Southampton HQ.MCA supports flexible working and operates a hybrid working model between home and office for this role, giving you greater flexibility over where and when you work. Details of the arrangement will be discussed further with your line manager.

There may be a requirement for travel on official duty within the UK, which may involve overnight stays away from home.

**Responsibilities include but are not limited to**:

- Working under the line management and direction of the Business Support Manager. Providing the day to day support to the Marine Office Technical Manager and Surveyors, including those Surveyors operating remotely [i.e. administrative processes involving Boat Masters Licences, Pelorus deficiencies, Monthly Reports etc.]. Maintaining paperwork and records (including registered files) required by Surveyors prior to, and after survey/Inspection ensuring appropriate systems are updated.
- Providing general advice to industry and the public in accordance with MCA policies, including Marine Office public counter service.
- Providing administrative Business Support (including telephone answering, filing and post duties) and Secretariat duties to the Marine Office for internal/external meetings.

**For an in-depth insight into the role, please refer to the Role Profile attached to this advert.**

**Person specification**:
**About You**

We are looking for a proactive, personable individual with a positive can-do attitude. You will be able to build rapport quickly with both internal and external stakeholders and will enjoy working collaboratively in order to achieve successful outcomes.
- You are passionate about delivering great customer service and have excellent verbal and written communication skills with the ability to tailor these to suit your audience and the situation.
- Computer literacy is an essential skill for this role, and you will be familiar in the use of Microsoft Office IT software.
- You will be a flexible and adaptable person with excellent organisation and planning skills, which will allow you to prioritise workload and allocate resources effectively.**About Operational Delivery Profession (ODP)**

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.**Behaviours**:
We'll as

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