CRM Strategy and Solutions Specialist

2 weeks ago

London, United Kingdom Janus Henderson Full time

Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:
Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you

Your opportunity
- Oversee and provide day-to-day troubleshooting and support for the growing user base.
- Working cohesively with other team members to achieve departmental goals.
- Work cross-functionally and globally to maintain and improve integrations with different systems.
- Collaborate with IT on defining the capabilities and driving the implementation of the required CRM infrastructure.
- Work in close collaboration with Business stakeholders (including other COO teams, Marketing, Sales, Operations, Information Technology, Enterprise Data Management) on all aspects of the CRM customization, testing, rollout, adaptation and ongoing product lifecycle management.
- Update and maintain stakeholder records within the CRM system, working with the EDM team as required.
- Carry out other duties as assigned.

What to expect when you join our firm
- Hybrid working and reasonable accommodations
- Generous Holiday policies
- Excellent Health and Wellbeing benefits including corporate membership to ClassPass
- Paid volunteer time to step away from your desk and into the community
- Support to grow through professional development courses, tuition/qualification reimbursement and more
- All-inclusive approach to Diversity, Equity and Inclusion
- Maternal/paternal leave benefits and family services
- Complimentary subscription to Headspace - the mindfulness app
- All employee events including networking opportunities and social activities
- Lunch allowance for use within our subsidized onsite canteen

Must have skills
- Previous Salesforce experience required.
- Bachelor’s Degree or equivalent work experience required.
- Strong communication skills along with a customer-oriented attitude.
- Strong attention to detail and accuracy.
- Organizational skills that will help to juggle competing demands between marketing, sales, information technology, and management.
- Demonstrated ability to convey a sense of urgency, openness to new ideas, inclusion and diversity, integrity, customer focus, and respect.

Nice to have skills
- Prior work experience in a global, multicultural company.
- Prior Customer Service experience.
- Prior training experience.
- Ability to work independently and with various levels of management and peers across organization.

Potential for growth
- Mentoring
- Leadership development programs
- Regular training
- Career development services
- Continuing education courses

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.

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