CRM Specialist

2 weeks ago


London, United Kingdom Quest Search and Selection Ltd Full time

**CRM Specialist - UK - Gambling experience**

Quest is working in partnership with an **exciting tech start-up** who have quite adventurous and aggressive plans to grow their business internationally. They are looking to build operations from scratch and are looking for a CRM Specialist.You will be working alongside very passionate team members to take the business to the next level and be a part of history. The role is based internationally and offers attractive hybrid/remote work set up and an opportunity to move internationally.

**About The Role**

***As a CRM Specialist, you will -- Identify key areas to implement automated lifecycles in order to prevent churn and optimise play yield.
- Create and maintain a detailed catalogue of all automated lifecycles, across all relevant channels.
- Ensure all automated CRM campaigns are consistent, attractive, cost effective, relevant and aligned with other areas of the business, at all times.
- Act as a key point of contact between the customer support team and the business.
- Daily tracking and reporting of key business KPI's and player behaviours.
- Analysis of campaign results, reporting performance to the CRM team.
- Work with the creative and technical teams to ensure consistency of communication and according to brand guidelines.
- Ensure compliance with all applicable regulations and legislation and that all risks within areas of responsibility are identified and managed effectively.

**You will have the below background -**
- Commercially minded, with experience in CRM marketing within gaming.
- Strong analytical / mathematical / numerical skills.
- Good understanding of both online and live poker
- Proficiency across the Microsoft Office suite.
- The ability to be innovative and creative with excellent communication and relationship management skills, a lateral thinker with the ability to understand and adapt to market trends

This is a great opportunity for you to work and grow in a fantastic organization that offers tremendous growth and international relocation. If you are interested, send your updated CV to

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.



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