CRM Data Steward

2 weeks ago

London, United Kingdom Ryder Reid Legal Full time

Job Reference: JO0000004818
- Date Posted: 27 November 2023
- Recruiter: Ryder Reid Legal
- Location: City of London, London
- Salary: On Application
- Sector: Marketing / Business Development
- Job Type: Permanent
- Work Hours: Full Time

This is a fantastic opportunity for a degree qualified CRM specialist with a minimum of 3 years' experience working with a CRM system (InterAction experience is preferred) and a minimum of 1 year of experience working with an e-marketing campaign tool, such as Tikit or Vuture.

As a CRM data steward based in the London office of a global law firm you will work to improve the integrity of the firm's client contact and company data. This role is a part of the global marketing team, that drives the growth of the business and supports lawyers with their client initiatives.

You will maintain InterAction, the firm's CRM database, by examining and processing contact data changes made by lawyers, secretaries, the marketing team and professional staff. The accuracy of client and contact data is vital to the marketing department and regularly used by our global partners. In addition to mentorship from your direct manager, you will be a member of a CRM data steward team. You will learn about our firm, other technology platforms that support our work, and how we go to market.

Responsibilities include:
CRM Database
- Ensure the overall quality of data through the examination and processing of contact data changes made by CRM users.
- Ensure the overall quality of data by performing daily data quality control procedures.
- In support of high quality data, research internal and external sources to update records and/or complete inaccurate or missing information.
- Monitor the flow of data between CRM and other databases for accuracy and data quality.
- Perform CRM data imports and exports.
- Support the marketing team with the creation and maintenance of marketing distribution lists in addition to populating attendee activities.
- Provide excellent support to all firm colleagues with "how to" best practices and troubleshoot requests.
- Work collaboratively with the creative services team to test and deploy campaigns on deadline and follow our best practices and procedures.

This opportunity must not be missed by anyone who is ambitious and wants to expand their knowledge, grow their career in a CRM role working with some of the best people in the business. If this is you then please get in touch with us today.

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