Senior Programme Officer

5 days ago


London, United Kingdom King's College London Full time

Job description

The Education Support Team is looking for a Senior Programme Officer to offer high-quality administrative support to the Institute of Psychiatry, Psychology & Neuroscience’s taught degree programmes, specifically in the remit of assessments.

The Senior Programme Officer will work as a member of the Assessment team to ensure consistent management and delivery of taught provision through providing high quality administrative support, in accordance with university and faculty priorities, timelines and policies. Providing a professional and responsive service supporting processes largely associated with assessments, ensuring accurate and timely record management across multiple systems.

Comfortable with working relatively autonomously and flexible to change, this role will suit a motivated individual who is keen to take the next step in their career.
- Benefits_
- This role offers a hybrid working pattern, with two days working in the Denmark Hill office, and three days working from home._
- King’s_
- also_
- provides_
- an extensive and varied range of_
- career-focussed training_
- and_
- on-the-job learning. We_
- support staff to maintain a work/life balance, offer flexible working and parental leave_
- opportunities,_
- reduced membership rates for staff_
- at_
- gyms at three of our campuses, an Employee Assistance Programme which provides free, confidential advice on both home and work concerns_
- as_
- well as_
- 27 days_
- annual leave_
- (plus Christmas closure days), an occupational pension scheme, season ticket loans and_
- being_
- part of the cycle to work scheme. Find out more at_

This post will be offered on a 3 year fixed term contract

This is a full-time post - 100% full time equivalent

Key responsibilities
- Work with relevant colleagues to plan programme cycles, considering the provision of processes throughout the academic year, identifying priorities and demonstrating flexibility throughout the cycle, recognising when priorities change, amending plans and adjusting work patterns accordingly
- Coordinate programme administration processes relevant to the area of work, including assessment processes, in line with university deadlines and regulations, and Faculty and external requirements
- Coordinate the management of day to day enquiries from academic and professional services staff with the Programme Officers, to provide responses as appropriate within agreed timeframes, taking responsibility for responding directly to more complex enquiries and escalating with line manager when required
- Ensure that quality assurance requirements and, where required, accreditation requirements are met for all provision. To service assessment boards as directed by your line manager.
- Develop and improve the service through eliciting and responding to service user feedback, identifying and suggesting service improvements and implementing new ways of working as directed
- Work flexibly as part of a team, supporting others in times of high volume activity. Participating in and coordinating new starter inductions. Covering staff absence and deputising for the line manager as and when required
- Work with the wider university community to ensure up-to-date and consistent practices are followed when utilising systems (e.g. student records systems and virtual learning environments) to undertake both day-to-day functions and higher-level processes such as reporting and extracting data, ensuring accuracy of data and identifying and resolving issues
- Engage with and triage the shared assessment inbox, resolving straightforward issues where appropriate and escalating with, and informing, key stakeholders as per university frameworks
- Receive, investigate and resolve low-level complaints and address service setbacks, exercising judgement and escalating to line manager where required
- Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules
- The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post._

Skills, knowledge, and experience

Essential criteria

1. Excellent written and oral communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences

2. Strong numeracy skills and ability to analyse complex numerical data

3. Excellent time management and organisational skills and the ability to work to tight deadlines.

4. Methodical, detail oriented and flexible in an approach to work, maintaining a high level of accuracy

5. Excellent working knowledge of Microsoft programmes, particularly Excel

6. Data driven decision making approach, utilising appropriate information as required

7. Ability to work with a broad range of stakeholders in a professional and assured manner

8



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