Programme Officer
4 weeks ago
Our client, a prestigious university in London, is seeking to recruit a full-time (35 hours per week) temporary Programme Officer to provide support. This role operates Monday to Friday and offers hybrid working, typically requiring two days per week on-site. However, during busier times or for additional coverage, you may need to be on-site for up to three days.
In this role, you will be responsible for:
- Supporting the student lifecycle from pre-enrolment to graduation.
- Responding to student and academic inquiries (both face-to-face and via email) within agreed timeframes, escalating complex issues as needed.
- Assisting senior programme officers with student assessment processes.
- Processing student requests for assessment extensions and deferrals.
- Handling module and timetable change requests.
- Facilitating student module selection processes.
- Conducting student attendance and wellbeing checks.
- Managing systems and databases, such as student records systems and virtual learning environments (VLEs).
- Supporting module evaluation processes.
- Collaborating flexibly within the team, particularly during periods of high workload.
- Maintaining a thorough understanding of data protection requirements and ensuring compliance.
To be considered for this position, you should have prior experience in a similar role and meet the following criteria:
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