Customer Representative

3 weeks ago


Manchester, United Kingdom Channel Partners Group Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a Customer Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction.

**Responsibilities**:

- Provide accurate and timely information to customers regarding products, services, and promotions
- Assist customers with placing orders, tracking shipments, and processing returns or exchanges
- Collaborate with other team members to ensure a seamless customer experience
- Analyze customer feedback and identify areas for improvement in our products or services

**Skills**:

- Excellent communication and interpersonal skills
- Strong phone etiquette and the ability to handle customer inquiries with professionalism and empathy
- Ability to analyze customer needs and provide appropriate solutions
- Detail-oriented with excellent organizational skills

**Salary**: From £24,126.27 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 11/04/2024



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