Customer Engagement Representative

3 weeks ago


Manchester, United Kingdom CSP U.K. LTD Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a Customer Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction.

**Duties**:

- Answer customer inquiries via various face to face channels in a timely and professional manner
- Provide accurate information about our products and services
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Upsell additional products or services to customers when appropriate
- Enter customer data and update account information in our database
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Analyze customer feedback and provide suggestions for improving our products and services
- Maintain a high level of phone etiquette and professionalism at all times

**Qualifications**:

- Strong data entry skills with attention to detail
- Bilingual or multilingual abilities, particularly in English
- Proven ability to upsell products or services
- Excellent phone etiquette and communication skills
- Ability to analyze customer needs and provide effective solutions

**Job Types**: Full-time, Permanent

Pay: From £25,069.58 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 26/05/2024



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