Customer Engagement Representative
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a Customer Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction.
**Duties**:
- Answer customer inquiries via various face to face channels in a timely and professional manner
- Provide accurate information about our products and services
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Upsell additional products or services to customers when appropriate
- Enter customer data and update account information in our database
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Analyze customer feedback and provide suggestions for improving our products and services
- Maintain a high level of phone etiquette and professionalism at all times
**Qualifications**:
- Strong data entry skills with attention to detail
- Bilingual or multilingual abilities, particularly in English
- Proven ability to upsell products or services
- Excellent phone etiquette and communication skills
- Ability to analyze customer needs and provide effective solutions
**Job Types**: Full-time, Permanent
Pay: From £25,069.58 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 26/05/2024
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