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Customer Support Representative

4 months ago

Manchester, United Kingdom Storm Recruitment Full time

Customer Support Representative - Join a Growing Marketing and Sales Team

Are you ready to launch your career in the exciting world of sales? Do you thrive in a fun and fast-paced environment? If so, we have the perfect opportunity for you
We are recruiting for a leading marketing and sales company, and we are looking for enthusiastic individuals to join the team as Customer Support Representatives.

At the company, they take pride on providing exceptional customer service and building strong relationships with their clients. As a Customer Support Representative, you will play a vital role in representing our clients' brands and delivering top-notch support and assistance to our customers. This role is not just about answering calls and responding to inquiries; it's about creating positive experiences and driving sales growth.

**Why Work With Them?**
-**:

- Career Progression**_: They believe in investing in their employees' professional growth. As a Customer Support Representative, you will have ample opportunities to develop and enhance your communication, negotiation, and interpersonal skills. They encourage internal promotions and provide ongoing training and mentorship to support your career advancement.
-**:

- Fun and Fast-Paced Environment**:_ We know that younger generations thrive in exciting and dynamic workplaces. They offer a lively, energetic atmosphere that fosters creativity and collaboration. With a supportive team and a positive work environment, every day becomes an opportunity for growth and enjoyment.

**Customer Support Representative Responsibilities**:

- Provide exceptional customer service with a focus on resolving customer inquiries and concerns.
- Engage in conversations with customers in a professional and timely manner.
- Build and maintain strong customer relationships through effective communication.
- Identify opportunities for upselling and cross-selling based on customer needs.
- Collaborate with the sales team to meet and exceed sales targets.
- Stay updated on product knowledge and industry trends to provide accurate information to customers.
- Maintain accurate data entries and records in the CRM system.

**Customer Support Representative Requirements**:

- Excellent communication and interpersonal skills, with the ability to build rapport with diverse customers.
- Strong problem-solving abilities and the desire to go above and beyond to meet customer needs.
- Sales-driven mindset with the ability to identify opportunities for sales growth.
- Ability to multitask and prioritise effectively in a fast-paced environment.
- Strong computer skills, including proficiency in Microsoft Office and CRM systems.
- A positive attitude and the desire to learn and grow in a sales-focused role.

**Customer Support Representative Benefits**:

- Competitive base salary plus performance-based bonuses.
- Comprehensive training and ongoing support.
- Opportunities for career progression and professional development.
- Fun team-building activities and a vibrant work culture.
- Health insurance and retirement plan options.
- Flexible work schedule options.

**Job Types**: Full-time, Permanent

**Salary**: From £10.95 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Gym membership
- On-site parking
- Paid volunteer time

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Manchester (required)

Work Location: In person

Application deadline: 20/08/2023