Customer Representative
2 weeks ago
Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Join our team as a Customer Representative and be a key player in delivering outstanding support to our valued customers.
**Duties**:
- Provide exceptional customer service by assisting customers with inquiries, concerns, and requests
- Communicate effectively and professionally with customers
- Analyze customer needs and provide appropriate solutions or recommendations
- Upsell products or services to customers when applicable
- Accurately enter customer information and inquiries into the database
- Maintain a high level of product knowledge to effectively address customer questions
- Follow company policies and procedures to ensure customer satisfaction
- Handle customer complaints or escalations with empathy and professionalism
**Experience**:
- Previous experience in a customer service role is a plus
- Strong communication skills, both written and verbal
- Excellent phone etiquette and active listening skills
- Ability to analyze customer inquiries and provide appropriate solutions
- Proficient in data entry and computer navigation
**Job Types**: Full-time, Permanent
**Salary**: From £23,314.57 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Manchester (preferred)
Work Location: In person
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