Customer Care Representative
2 weeks ago
Customer Support Representative
**Duties**:
- Assist customers with inquiries, concerns, and issues in a professional and timely manner.
- Perform data entry tasks accurately and efficiently.
- Communicate effectively in both English and Spanish to assist bilingual customers.
- Analyze customer needs and provide appropriate solutions or recommendations.
- Upsell products or services to customers when applicable.
- Conduct outbound calls to follow up with customers or provide additional information.
**Skills**:
- Strong customer service skills with the ability to handle difficult situations with professionalism and empathy.
- Proficient in data entry with a high level of accuracy and attention to detail.
- Fluent in both English and Spanish, with the ability to effectively communicate in both languages.
- Sales-oriented mindset with the ability to identify upselling opportunities.
- Strong analytical skills to assess customer needs and provide appropriate solutions.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize tasks effectively.
- Previous experience in a customer support or call center role is preferred.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, qualifications, or working conditions associated with the role.
Pay: From £11.00 per hour
Schedule:
- Monday to Friday
**Education**:
- Certificate of Higher Education (preferred)
Ability to Commute:
- Manchester (required)
Ability to Relocate:
- Manchester: Relocate before starting work (required)
Work Location: In person
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