Customer Care Operative

3 weeks ago


Manchester, United Kingdom Great Places Housing Group Full time

**Please note this vacancy will be working across various North West sites and locations.**

**Customer Care Operative - Terra Nova (TNDL)**

**Why are you here?**
- To support the delivery of completion works on newbuild sites being delivered by TNDL.
- To manage and deliver a wide range of responsive maintenance activities on recently completed homes.
- Report and record maintenance delivery and completion
- Ensure and deliver excellent customer service.
- Achieve a ‘first time fix’ through correct diagnosis, multi-trade working and an effective relationship with the supply chain.

**What you’ll be doing**
- Liaise with TNDL site based colleagues to assist with finishing works on sites.
- Support the TNDL team with defect resolution on their sites.
- Support the Great Places Affordable Development team to assist with resolution of long term defect challenges including taking responsibility for completing works as required.
- To undertake the correct diagnosis and method of responsive maintenance to achieve a ‘first time fix’ and outstanding customer satisfaction.
- Liaise closely with TNDL and Great Places colleagues with regard to job allocation, data transfer and collection of materials.
- You will provide a flexible responsive maintenance service working 45 hours per week (currently Monday to Friday 8.00am - 6.00pm)
- To provide a high level of customer service at all times, behaving in a respectful, courteous and polite manner to internal and external customers when representing TNDL.
- Working with the supply chain associated with responsive maintenance
- Working with a multi-disciplined services delivery team (within the build environment)

**What you’ll need**
- Minimum City & Guilds or NVQ level 3 in a trade
- At least three years in the built environment, across multi-trades.
- Evidence of key competencies specifically in the core trades of joinery, plumbing, plastering, tiling and painting.
- Evidence of delivering first class customer service in responsive maintenance
- Use of full range of Microsoft Office
- Ability to complete tasks in an accurate and timely manner when working under pressure
- Attention to detail
- Effective liaison with staff/other stakeholders to give information/find information/resolve problems


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