Remote Customer Service Representative

2 weeks ago


Manchester, United Kingdom Ster Group Full time

Are you a compassionate, creative, and dedicated individual with a passion for providing outstanding customer service? Are you eager to join a thriving team and grow your skillset in a stimulating work environment? If you answered yes, we have an exceptional opportunity for a Customer Service Representative Remote to become an essential part of our committed team.

As a Customer Service Representative Remote, you will serve as the first point of contact for our customers, guiding them through various situations and ensuring their complete satisfaction. In this role, you will be responsible for:
**Responsibilities**:
Proactive Customer Engagement: Reach out to customers to understand their needs and offer appropriate assistance, ensuring timely and precise responses to their inquiries.

Exceptional Communication: Demonstrate strong written and verbal communication skills to provide clear and comprehensive solutions to customer inquiries and concerns.

Active Listening: Exhibit superior listening skills to understand customer issues and display empathy while addressing their needs.

Company Expertise: Develop a thorough understanding of company policies, procedures, and offerings to provide accurate and up-to-date information to customers.

Collaboration: Work closely with fellow team members and other departments to handle intricate customer issues and coordinate efforts to achieve prompt and efficient solutions.

Continuous Improvement: Offer valuable insights on trends and recurring customer concerns to relevant departments, aiding in the ongoing enhancement of our products and services.

Customer Confidentiality: Safeguard customer privacy by adhering to data protection regulations and ensuring the security of their information.

Performance Metrics: Consistently achieve or surpass established performance indicators, such as response times, customer satisfaction scores, and issue resolution rates.

Professional Development: Participate in continuous learning opportunities to refine your skills and stay current with industry trends and best practices.

**Qualities**:
Relationship Building: Excel at establishing strong connections with customers, displaying empathy and understanding their requirements.

Multitasking and Prioritization: Expertly manage multiple tasks and priorities concurrently, maintaining keen attention to detail and the ability to thrive in high-pressure situations.

Commitment to Excellence: Demonstrate an unwavering dedication to delivering exceptional customer service, always striving to exceed customer expectations.

Teamwork: Embrace collaboration and knowledge sharing to contribute to the overall success of the organization.

Critical Thinking: Possess strong analytical and decision-making skills, enabling effective problem-solving.

Adaptability: Embrace change and new challenges with enthusiasm and a positive attitude.

Growth Mindset: Be open to self-reflection, continuous improvement, and learning.

As a Customer Service Representative Remote, you will play a crucial role in fostering strong relationships between our organization and our valued customers. Your commitment to delivering exceptional service will contribute to our company's growth and success, and we are excited to support you throughout your professional journey.



  • Manchester, United Kingdom Blue Print Ventures Full time

    Our organization invites you to join us on a journey of continuous growth and improvement as a Virtual Customer Happiness Representative. This unique role is designed to ensure that every customer interaction with our brand resonates with positivity, satisfaction, and a sense of genuine care. As a Virtual Customer Happiness Representative, you will breathe...


  • Manchester, United Kingdom Laddit Full time

    Are you a compassionate, patient, and proactive individual with outstanding communication skills? Are you eager to make a difference in customers' lives by addressing their queries and concerns? If so, we have the perfect opportunity for you! We are seeking a Remote Customer Service Specialist to join our team and provide exceptional support to our diverse...


  • Manchester, United Kingdom Lanxess Full time

    **Customer Service Representative - French Speaker** **Manchester, UK** **Full time, 18 month contract** **LANXESS UK is currently seeking a motivated Customer Service Representative to join our multinational European Shared Services Customer function!** Reporting to one of our Team Leaders, you will have account ownership and be managing customer...


  • Manchester, United Kingdom Dankybit. Full time

    We are seeking a motivated and skilled Remote Customer Service Representative to provide exceptional customer service and support to our clients. You will be responsible for handling a range of inquiries, complaints, and issues in a timely and professional manner, working closely with our sales and operations teams to ensure customer satisfaction and...


  • Manchester, United Kingdom Page Personnel Full time

    A market leading company offering responsibility and progression - Hybrid working! **About Our Client**: This company are a recognised player in the realm of promotional merchandise and marketing solutions. Our commitment to excellence extends beyond products to the service we offer our esteemed clientele. To enhance our customer support team, we are in...


  • Manchester, United Kingdom Distinct Consultancy Group Ltd Full time

    **Customer Service Representative - £27,500 + 33 Days Holiday + Flexible Working + Xmas Shutdown + Career Progression Opportunities + Benefits + Market Leading Business!** **The Company** We are working with one of the leading specialist manufacturers of high-specification products used in a variety of engineering sectors. With a long history of...


  • Manchester, United Kingdom Page Personnel Secretarial & Business Support Full time

    The Customer Service Representative will play a key role were you will provide an important link between the team and customers, as well as internal departments, to ensure the company delivers an excellent customer experience and achieves objectives. **Client Details** Based in Trafford Park, Manchester since the 1980s, this client is now a world leading...


  • Manchester, United Kingdom Page Personnel Secretarial & Business Support Full time

    The Customer Service Representative will play a key role were you will provide an important link between the team and customers, as well as internal departments, to ensure the company delivers an excellent customer experience and achieves objectives. **Client Details** Based in Trafford Park, Manchester since the 1980s, this client is now a world leading...


  • Manchester, United Kingdom The Connected Consulting Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries **Responsibilities**: - Answer incoming customer calls and respond to customer...


  • Manchester, United Kingdom The Candidate Full time

    **Customer Service Representative - Manchester - £29,000 - B2B** We are exclusively representing a family-run international manufacturing organisation who are looking to expand its Customer Service team with the hire of a personable Customer Service Representative. If you love solving problems, being the customer’s first point of contact, and assisting...


  • Manchester, United Kingdom Deuce Associates Full time

    **Customer Services Representative | Full Time Position Only** **Manchester** **Full Training Provided** **Graduates & Career-Changers Welcome!!!** A background in customer service and or sales is preferred. However, we hire on attitude, passion and personality, so previous customer service or sales experience is not paramount! This is a very...


  • Manchester, United Kingdom Swift Resourcing Full time

    **Customer Services Representative** **Manchester** **Full Training Provided** **Graduates & Career-Changers Welcome!!!** A background in customer service and or sales is preferred. However, we hire on attitude, passion and personality, so previous customer service or sales experience is not paramount! This is a very customer-centric role, so you’ll...


  • Manchester, United Kingdom 0161 Advertising Full time

    **Are you a self-motivated, enthusiastic person with a passion for customer service?** **Do you thrive in a team environment and enjoy working with people face-to-face?** **If yes, we want to hear from you!** Our client is currently seeking Customer service & Sales Representatives for their grocery-subscription client in Manchester City Centre. Our client...


  • Manchester, United Kingdom Comfort People Solutions Full time

    **Job Summary** Comfort People Solutions is looking for a customer service representative. A CSR will act as a liaison, provide product/services information and resolve any emerging problems that a customer might have with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately...


  • Manchester, United Kingdom Comfort People Solutions Full time

    **Job Summary** Comfort People Solutions is looking for a customer service representative. A CSR will act as a liaison, provide product/services information and resolve any emerging problems that a customer might have with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately...


  • Manchester, United Kingdom Comfort People Solutions Full time

    **Job Summary** Comfort People Solutions is looking for a customer service representative. A CSR will act as a liaison, provide product/services information and resolve any emerging problems that a customer might have with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately...


  • Manchester, United Kingdom Target Connect Full time

    Job Title: Customer Service Representative We are a dynamic and innovative marketing firm dedicated to delivering exceptional face-to-face experiences to our clients and their customers. We believe in the power of personal connections and are committed to providing top-notch service to our clients while fostering a positive work environment for our...

  • Remote Admin

    2 days ago


    Manchester, United Kingdom GreenHouse Indoor Plants Full time

    **Responsibilities**: - Gain a comprehensive understanding of our products and services to accurately and effectively assist customers with their inquiries, helping them make informed decisions. - Address and resolve customer concerns and issues, employing a customer-focused approach and problem-solving skills to identify the best possible solutions. -...


  • Manchester, United Kingdom Hub Co Full time

    Title: Customer Service Representative Location: Manchester **Salary**: Competitive We are looking for a friendly and enthusiastic individual to join our team as a Customer Service Representative. This is an excellent opportunity for someone who is looking to start their career in customer service. **Responsibilities**: - Resolving customer issues and...


  • Manchester, United Kingdom Page Personnel Full time

    Opportunity to take on real responsibility and progress - Flexible Working **About Our Client**: Based in Manchester this client is now a world leading Manufacturing and Production company that is seeing exponential growth within the company and team. **The responsibilities of the Customer Service Representative will include but not limited to**: - Work...