Customer Service Co-ordinator
3 days ago
Immediately available customer service coordinator required. Are you an experienced customer service professional looking to start a new role asap. I'm recruiting for a fantastic business based in Belper who are going through an extremely busy period and therefore requiring a customer service coordinator to join their team on a full time basis. This is a temporary to permanent role, working Monday to Friday and paying £23,000.
This is a great role working in a lovely team of 5. Training will be provided from a well experienced and supportive team leader.
**Main duties include**
- **Taking inbound calls from customers**:
- **Processing orders**:
- **Liaise with the warehouse team to ensure stock is available**:
- **Provide excellent customer service at all times**:
- **Liaise with distribution centres to ensure deliveries are going out on time or chase up missing orders**:
- **Handle customer complaints calmly**:
- **Provide advice and information to customers regarding our products and services**:
- **Send out regular marketing material to customers to promote new product lines and special offers**
**Skills**
- **Excellent communication skills**:
- **Good written and verbal skills**:
- **Good attention to detail**:
- **Customer service skills**:
- **Computer literate**:
- **Must have at least 2 years' experience working in an office based or call centre customer service role
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