Customer Service Advisors

3 weeks ago


Belper, United Kingdom Brook Street UK Careers Full time

Brook Street is working with a leading Belper based boiler company looking for experienced customer service advisors to join their team offering best in class service to their customer base, starting on 3rd March.

Key Responsibilities:

  • Customer Support: Assist customers who contact the company via telephone, email, SMS, live chat, or WhatsApp to arrange engineer visits.
  • Understanding Customer Needs: Assess and understand the customer's situation to identify opportunities for delivering outstanding customer service.
  • Service Delivery: Adhere to contact centre processes and performance targets, ensuring a professional and efficient service.

Hours of Work:

  • Full-time: 39.5 hours per week.
  • Shift Pattern:
    • Monday to Friday: Between 8am - 6pm
    • Saturday: 8am - 3pm
    • Sunday: 8am - 12pm

Minimum Requirements:

  • Proven customer service experience.
  • GCSE Grade 4 or equivalent in English.
  • Good knowledge of Microsoft applications and web-based platforms.
  • Previous contact centre experience is preferred but not essential.

Rewards and Benefits:

  • Comprehensive Training: 4-week training program to ensure you're fully equipped for the role.


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