Office Administration Assistant

6 months ago


Lancaster, United Kingdom NFU Mutual Lancaster Full time

**Administrator - Lancaster**

NFU Mutual’s Agency in Lancaster is currently recruiting for an administrator.
For over 100 years, NFU Mutual have insured Britain's farming communities. Now, our customers come from all walks of life, but our ethos is the same - honesty, fairness and trust. We believe in taking the time to find products to meet their needs, inspiring trust and building relations by exceeding expectations. It's a time-tested formula which puts quality customer service over a quick sale every time.
We pride ourselves on excellent customer service and as our administrator, you will ensure the office runs smoothly and all administrative tasks are completed in a timely and efficient manner. You will have a positive ‘can do’ attitude to problem solving and solution finding and like working in a customer support and sales environment.
The Role
- Deliver first class levels of customer service at all times.
- Documentation management
- Develop and sustain effective working relationships with customers, all members of the Agency and NFU Mutual staff.
- Work within the Compliance Framework required by the Company / Financial Conduct Authority (FCA).
- Use of all Microsoft Office Applications as well as Insurance Policy and Claims Administration Systems. Full training and support will be provided.
- Diary management
- Utilising task management software to manage workflows
- Handle Premium collection.
- Maintain record keeping as per requirements for your role.
- Produce correspondence to required time frames and quality standards.
- Perform other duties as assigned by the Management Team.

Desired Skills:

- Customer service skills and experience.
- Confident & effective communicator, both written and verbal.
- Proficient IT skills.
- Minimum 50 words per minute
- Problem solving skills and the ability to use your own initiative as well as work as part of small team.
- Have a flexible and open attitude.
- Be prompt, reliable and trustworthy.
- Be organised and able to work to deadlines as required, manage your own workload and prioritise accordingly.
- Insurance experience is advantageous but not necessary.

Qualifications required:
Maths and English GCSE (or equivalent) at Grade C or above.

Further Details:
Hours negotiable - minimum of 20 hours a week
Office open Monday to Friday 9:00am until 5:00pm
Your usual place of work will be Lancaster

**Salary**: depending on experience
We offer 25 days (pro rata if part time, building to 27 days after 2 years’ service) a year for Annual Leave, plus Bank Holidays
Pension (Nest)

**Job Types**: Full-time, Part-time
Part-time hours: 20-35 per week

**Salary**: £12,000.00-£21,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (required)

Work Location: In person

Reference ID: ADMIN1


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