Fulfilment Associate

4 months ago

London, United Kingdom Volcano Coffee Works Full time

**About us**

**We are a B-Corp and Carbon Neutral **small batch coffee roaster based in London. We are predominately a wholesale business, supplying some of London’s top restaurants and cafes. We believe in environmentally sustainable and ethically traded coffee, and work with partners all over the world who actively engage community-based improvements. Our ethical trading principles ensure that our successes benefit the entire supply chain and beyond, from direct initiatives at origin to local communities here in the UK. We believe that coffee is a force for good

**Our values**

We are coffee enthusiasts, with a passion for all things coffee, our people and our clients. Our core values underpin not only who we are but also the way that we operate:
1. **Be straight up**

Be honest in our interactions and stand for what we believe.

2. **Be invested**

Own the final result not just your inputs and invest rather than transact in relationships.

3. **Be fair and fearless**

Award opportunity based on merit and seize, seek and create opportunity.

**Role overview**

We are looking for an enthusiastic person to join our team in West Norwood, London. The successful role-filler will be driven to succeed and have a deep-rooted belief in our brand and our product.

The Fulfilment Associate role is key in our Production Team, delivering on the day-to-day fulfilment and dispatch of all orders. They are responsible for:

- Accurately and efficiently packing roasted and ground coffee to our strict quality standards
- Accurately and efficiently preparing and boxing client orders ready for dispatch in line with our quality standards and labelling specification
- Ensure all orders are fulfilled accurately and ready for dispatch on-time
- Assist with packing Ecommerce/ Wholesale orders with the despatch team
- Take initiative to complete tasks in the most efficient way possible, utilising all packing equipment provided
- Utilise our inventory management system, Unleashed, to manage packed stock and complete sales orders
- Maintain the packing and dispatch area in line with our cleanliness standards and those of food safety certifications
- Assist with the management of incoming and outgoing goods, which includes adhering to storage workflow processes
- Hours - Full time (Monday - Friday, 8am-5pm). Immediately available, notice periods of less than 6 weeks considered.

**Essential requirements**

This role forms part of the Production Team and must possess a flexible attitude towards work.
Specific skills, education and experience desired for the role include:

- Computer literate
- Strong communication skills
- Common sense, critical thinking and a sharp eye for attention to detail
- Ability to safely handle heavy loads
- Ability to work in the UK

**Desirable**
- Full clean driver’s license
- Experience using forklift preferred, ideally holds forklift licence

**What we offer**
- A casual, fun and supportive work environment within a dynamic and fast-growing industry
- Coffee training.
- Competitive salary and bonus packages.
- 2 Refresh Days and 1 Charity Day per year, in addition to annual leave.
- Private healthcare or annual wellbeing allowance of £150
- Company pension.
- Fully stocked kitchen for breakfast
- Team incentives and activities.
- A supportive working environment.
- As much coffee as you can drink at work and 50% off for home

**Salary**: Up to £24,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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