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Supporter Services and Fulfilment Coordinator

2 months ago

London, Greater London, United Kingdom Ashby Jenkins Recruitment Full time
Supporter Services and Fulfilment Executive

Barnardo's is seeking an experienced professional to manage the daily operations of third-party service providers, ensuring seamless support for the Supporter Care and Services team, Fundraising teams, and external partners. The ideal candidate will have a strong background in customer relationship management, data analysis, and process improvement.

Key Responsibilities:
  • Manage third-party service providers to meet KPIs and SLAs
  • Oversee stock, storage, and fulfilment of fundraising and marketing materials
  • Develop and maintain performance reports and data analysis
  • Manage thanking processes and associated service suppliers
  • Lead the onboarding process of new supporters and process payroll giving administration
Requirements:
  • Significant experience working with third-party service providers in the commercial or charity sectors
  • Experience developing and introducing systems and processes to improve efficiency and effectiveness
  • Customer Relationship Management database experience, such as Salesforce
  • Experience managing warehousing, stock, and fulfilment services
  • Experience developing and working with Gift Aid

Salary: £32,000
Contract: Full-time, permanent
Location: Barkingside, London/hybrid