Supporter Services and Fulfilment Coordinator

1 month ago


London, Greater London, United Kingdom Ashby Jenkins Recruitment Full time
Supporter Services and Fulfilment Executive

Barnardo's is seeking an experienced professional to manage the daily running of third-party service providers, who are used by the Supporter Care and Services team, wider Fundraising teams, and by the third parties and in-house through KPIs and SLAs. This role will oversee the stock, storage, and fulfilment of all of Barnardo's new and existing fundraising and marketing materials, ensuring all compliance requirements are met, and operating the procedures and storage services for the team.

Key Responsibilities:
  • Manage third-party service providers to ensure efficient and effective operations
  • Oversee the stock, storage, and fulfilment of fundraising and marketing materials
  • Develop and maintain performance reports as required
  • Manage thanking processes used internally and externally and all associated service suppliers
  • Process data and lead the onboarding process of new supporters
Requirements:
  • Significant experience working with third-party service providers obtained from the commercial or charity sectors
  • Experience developing and introducing systems and processes that improve efficiencies and effectiveness while saving costs
  • Customer Relationship Management database experience, such as Salesforce
  • Experience managing warehousing, stock, and fulfilment services
  • Experience developing and working with Gift Aid

Salary: £28,000 - £37,000
Contract: Full-time, permanent
Location: Barkingside, London/hybrid



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