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Supporter Services and Fulfilment Coordinator

2 months ago


London, Greater London, United Kingdom Ashby Jenkins Recruitment Full time
Supporter Services and Fulfilment Executive

Barnardo's is seeking an experienced professional to manage the daily running of third-party service providers, ensuring compliance with KPIs and SLAs. The successful candidate will oversee the stock, storage, and fulfilment of fundraising and marketing materials, developing and maintaining performance reports as required.

Key Responsibilities:
  • Manage third-party service providers to ensure efficient operations and compliance
  • Oversee stock, storage, and fulfilment of fundraising and marketing materials
  • Develop and maintain performance reports to track progress and identify areas for improvement
  • Manage thanking processes and associated service suppliers to meet supporter needs
  • Process payroll giving administration and lead the onboarding process of new supporters
Requirements:
  • Significant experience working with third-party service providers in the commercial or charity sectors
  • Experience developing and introducing systems and processes to improve efficiencies and effectiveness
  • Customer Relationship Management database experience, such as Salesforce
  • Experience managing warehousing, stock, and fulfilment services
  • Experience developing and working with Gift Aid

Salary: £32,000
Contract: Full-time, permanent
Location: Barkingside, London/hybrid