Member Service Professional

4 weeks ago

Hounslow, United Kingdom Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

**Join Team Amex and let's lead the way together.**

The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the London Heathrow Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.

**How will you make an impact in this role?**
- It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:

- Welcoming and providing access to our Card Members upon arrival at reception
- Being accountable and taking ownership of the customer’s experience from beginning to end
- Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer
- Employing the Customer First philosophy in meeting customers’ needs and expectations
- Providing concierge and lifestyle recommendation
- Providing travel consultation and mínimal reservation assistance
- Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners

**Minimum Qualifications**:

- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience required, including reservation experience
- Passion for servicing customers with proactive solutions
- Exceptional communication skills, delighting the customer with every single interaction
- The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
- Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
- The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
- Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do
- Must be resourceful and capable of using the Internet effectively to research
- Adapt to an ever changing environment and being resilient
- Ability to work flexible shifts including nights, weekends, additional hours when needed and holidays is essential
- Light to moderate lifting may be required for certain job tasks

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a

  • Member Service Professional

    2 weeks ago

    Hounslow, Greater London, United Kingdom Amex Full time

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

  • Member Services Professional

    3 weeks ago

    Hounslow, United Kingdom Amex Full time

    At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re...

  • Member Services Professional

    5 days ago

    Hounslow, United Kingdom Amex Full time

    **You Lead the Way. We’ve Got Your Back.** *** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you...

  • Member Services Professional, American Express

    1 week ago

    Hounslow, United Kingdom Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Security Crew Member

    3 weeks ago

    Hounslow, United Kingdom First Military Recruitment Full time

    **EY36 Security Crew Member** **Location: Hounslow** **Salary: £27,000 - £29,000 per annum** **Overview**: First Military Recruitment are currently seeking a Security Crew Member on behalf of one of our clients. You will be required to work in a fast paced, customer focused environment and ensure the protection of personnel and shipments for which the...

  • Service Send Support Officer

    2 weeks ago

    Hounslow, United Kingdom Woodbridge Park Education Service - KS3 Full time

    **To start as soon as possible - 2 year contract** **Salary S01 Points 21 - 25. 36 hours per week term time only. (£29,929 - £31,731 gross pa)** Woodbridge Park is on a journey to outstanding and we need outstanding people to join us. We are a multi-site Alternative Provision for children and young people with complex needs and we provide a vital service...

  • Customer Service

    3 weeks ago

    Hounslow, United Kingdom Parkside Office Professional Full time

    A great opportunity has arisen for someone to join a well-established and fast growing company based in Hounslow/Heathrow. Recently voted London's best steel fabricator. They require a Customer Service Advisor to join their team.They are offering a salaryof £25,000-£35,000 dependant on experience If you have a friendly, personable approach with great...

  • Customer Service

    3 weeks ago

    Hounslow, United Kingdom Parkside Office Professional Full time

    A great opportunity has arisen for someone to join a well-established and fast growing company based in Hounslow/Heathrow. Recently voted London's best steel fabricator. They require a Customer Service Advisor to join their team.They are offering a salaryof £35,000-£40,000 dependant on experience If you have a friendly, personable approach with great...

  • Member Representative

    4 weeks ago

    Hounslow, United Kingdom Nationwide Building Society Full time

    **Contract Type**: Permanent - **Ref**: R00BN08949 - **Closing Date**:21 March 2024 It is an important role within the branch, and we are the gateway to protecting and looking after our members working closely as a team. We need a **Member Representative** for our branch in** Hounslow.** This role is full time, 35 hours per week, Monday to Saturday. Our...

  • Team Member

    2 weeks ago

    Hounslow, United Kingdom SSP Full time

    **About the Role**: **Team Member at The Vinery, Heathrow Airport T2 AS.** **Pay Rate: £13.15 + as a little incentive, you will earn an extra £1.20 for hours work between midnight and 6 AM ,bringing you rate of pay to £14.35 per hour.** **Shift pattern: 3:00AM- 11:00PM** Due to some responsibilities within the Team Member role, **applicants will need to...

  • Team Member

    4 weeks ago

    Hounslow, United Kingdom SSP Full time

    **About the Role**: **Experienced Team Member/Bartender at The Vinery, Heathrow Airport T2 AS.** **Pay Rate: £13.15 + as a little incentive, you will earn an extra £1.20 for hours work between midnight and 6 AM ,bringing you rate of pay to £14.35 per hour. Tips are available.** **Shift pattern: Full time (30- 40 hours including weekends availability),...

  • Front of House Team Member

    3 weeks ago

    Hounslow, United Kingdom Nuffield Health Full time

    Front of House Team Member Stockley Park FWC Customer Permanent Contract Part Time Up to £25,480.00 pro rata depending on experience 32 hours per week Making a great first impression is really important. That's why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence...

  • Team Member

    4 weeks ago

    Hounslow, United Kingdom SSP Full time

    Job description: About the Role Team Member at The Vinery, Heathrow Airport T2 AS.   Pay Rate: £13.15 + as a little incentive, you will earn an extra £1.20 for hours work between midnight and 6 AM ,bringing you rate of pay to £14.35 per hour.Shift pattern: 3:00AM- 11:00PM   Successful candidates will be required to provide references for the last 5...

  • Team Member

    4 weeks ago

    Hounslow, United Kingdom SSP Full time

    Job description: About the Role Team Member at The Vinery, Heathrow Airport T2 AS.   Pay Rate: £13.15 + as a little incentive, you will earn an extra £1.20 for hours work between midnight and 6 AM ,bringing you rate of pay to £14.35 per hour.Shift pattern: 3:00AM- 11:00PM   Successful candidates will be required to provide references for the last 5...

  • Team Member

    2 weeks ago

    Hounslow, United Kingdom SSP Full time

    Job description: About the Role Team Member at The Vinery, Heathrow Airport T2 AS.   Pay Rate: £13.15 + as a little incentive, you will earn an extra £1.20 for hours work between midnight and 6 AM ,bringing you rate of pay to £14.35 per hour.Shift pattern: 3:00AM- 11:00PM   Successful candidates will be required to provide references for the last 5...

  • Team Member

    5 days ago

    Hounslow, United Kingdom Cineworld Group Plc Full time

    **Team Member - Hounslow**: Business Area: Cineworld Cinemas Job type: Flexible Hours **Salary**: £10.73 - £10.98 Contact name: Cineworld Hounslow Job ref: 064836 Published: 5 months ago As a Team Member, you’ll be responsible for making sure every customer has an unrivalled cinema experience. You’ll be out there as the face of Cineworld,...

  • Bar Team Member

    4 weeks ago

    Hounslow, United Kingdom Careers Site Full time

    SSP are looking for a passionate Bar Team Member to join their new restaurant The Vinery in Heathrow Terminal 2. As a Bar Team Member you will play a crucial role in ensuring the smooth operation of a bar, contributing to creating a welcoming atmosphere and providing excellent customer service. Your responsibilities encompass various tasks, from preparing...

  • Reception Team Member

    4 weeks ago

    Hounslow, United Kingdom DO & CO Full time

    Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options...

  • Greggs Team Member

    1 week ago

    Hounslow, United Kingdom Asda Express Full time

    **Role**:Greggs Team Member **Location**:Hounslow, TW6 3PF **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated sales assistants who can provide outstanding customer service to join our welcoming Greggs bakery...

  • Bar Team Member

    2 weeks ago

    Hounslow, Greater London, United Kingdom Careers Site Full time

    SSP are looking for a passionate Bar Team Member to join their new restaurant The Vinery in Heathrow Terminal 2. As a Bar Team Member you will play a crucial role in ensuring the smooth operation of a bar, contributing to creating a welcoming atmosphere and providing excellent customer service. Your responsibilities encompass various tasks, from preparing...