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Accounting Software Support Consultant
3 months ago
**The Company**:
Our client has developed specialist software to help them with financial reporting, outsourcing & management.
**The Job**:
We have a superb opportunity for an AAT Qualified Accounting Software Support Consultant. Duties will include:
- Monitor Application Support helpdesk queue and respond to calls within SLA’s
- Training / Coaching / Providing solutions for customers remotely
- Log and process requests for change / Enhancements
- Gathering requirements, documenting and answering clarifications
- Updating and Managing Knowledge base
- Testing of product
- Liaise with customers, departments, and ensure everyone is updated
- Own documentation and be uber organized
- Carry out remote consultancy
**The Person**:
For this role our client is **AAT Qualified as well as having fantastic people skills**. Ideally you would be experienced in Software Support and Accountancy, and want to build relationships with their clients.
also required.
**The Benefits**:
Private Medical Insurance, Death & Disability Insurance and Contributory Pension
**The Location**:
North Somerset, with car parking
**The Hours**:
Monday - Friday
**The Salary**:
c£25,000
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
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