Accounting Software Support Consultant

3 months ago


Bristol, United Kingdom Alexander Mae Full time

**The Company**:
Our client has developed specialist software to help them with financial reporting, outsourcing & management.

**The Job**:
We have a superb opportunity for an AAT Qualified Accounting Software Support Consultant. Duties will include:

- Monitor Application Support helpdesk queue and respond to calls within SLA’s
- Training / Coaching / Providing solutions for customers remotely
- Log and process requests for change / Enhancements
- Gathering requirements, documenting and answering clarifications
- Updating and Managing Knowledge base
- Testing of product
- Liaise with customers, departments, and ensure everyone is updated
- Own documentation and be uber organized
- Carry out remote consultancy

**The Person**:
For this role our client is **AAT Qualified as well as having fantastic people skills**. Ideally you would be experienced in Software Support and Accountancy, and want to build relationships with their clients.

also required.

**The Benefits**:
Private Medical Insurance, Death & Disability Insurance and Contributory Pension

**The Location**:
North Somerset, with car parking

**The Hours**:
Monday - Friday

**The Salary**:
c£25,000

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person



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