Family Services Contact Centre Agent 1

3 weeks ago

Street, United Kingdom HM Prison & Probation Service Full time

**Details**:
**Reference number**:

- 259851**Salary**:

- £19,355**Job grade**:

- Administrative Assistant- HMPPS Band 2**Contract type**:

- Fixed Term**Length of employment**:

- For a period up to 12 months**Type of role**:

- Contact Centre**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at First Floor, Edward House, Quay Place, Edward Street, B1 2RAAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
**Overview of the job**

Family Services run national services for HMPPS, including Family Services Visit Booking, Help with Prison Visits, Find a Prisoner and the HMPPS Victim Helpline. Digital enquiry support is provided for a number of GOV.UK services.

The post holder will work with the public, internal HMPPS customers and a wide range of Government Departments and Voluntary and Charitable Sector Organisations.

The work at Family Services makes a real difference to the prisoner and their Significant Others, contributing to the wellbeing and rehabilitation of the prisoner and supporting regimes in prisons across the United Kingdom.

The post holder works in a contact centre team, completing a range of key administrative duties. The role requires excellent customer service, organisational, IT and administrative skills; with the ability to deal with a high volume of work to the highest quality standards.

Reports to a Contact Centre Manager. This is a non-operational HQ role based at Edward House, Birmingham, B1 2RA.

**Summary**

The Contact Centre Agent 1 has a primary role and is rostered to other duties to match workflow.
- Booking prison visits.
- Dealing with prisoner location requests.
- Data entry.
- Basic customer enquiry resolution.
- General office support work.

All roles have minimum processing targets. The job is fully flexible and will cover the full range of duties at this band and assist with work at Band 3 when required.

A semi flexible shift working system matches staffing to the live services. A range of shift patterns are available.

**Responsibilities, Activities and Duties**

The job holder will be required to carry out the following responsibilities, activities and duties:

- Process Find a Prisoner service requests.
- Customer enquiry resolution.
- Post and general office support duties.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English.

**Person specification**:

- Please refer to Job Description**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Changing and Improving
- Delivering at Pace

**Benefits**:

- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Annual Leave
- Public Holidays
- Season Ticket Advance

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles, and will assess your Behaviours and Strengths.- Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete basic personnel security standard checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements**Working for the Civil Service**:

- The Civil Service Code sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.-
- This vacancy is part of the Great Place to Work for Veterans initiative.- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicants**:
Job contact:

- Name:
- SSCL Recruitment Enquiries TeamTelephone:
- 0845 241 5358Recruitment team:
- **Further information**:

  • Family Services Contact Centre Agent 1

    1 week ago

    Street, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 326833**Salary**: - £21,355- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Assistant- Band 2**Contract type**: - Fixed Term**Length of employment**: - For a period of up to 1 year**Type of role**: - Contact Centre**Working pattern**: - Full-time**Number of jobs...

  • Family Services Contact Centre Agent 1

    4 weeks ago

    Street, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 282455**Salary**: - £19,355**Job grade**: - Administrative Assistant- HMPPS Band 2**Contract type**: - Fixed Term**Length of employment**: - For a period up to 12 Months**Type of role**: - Contact Centre**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the...

  • Family Services Contact Centre Agent 1

    4 weeks ago

    Street, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 309208**Salary**: - £21,355**Job grade**: - Administrative Assistant- HMPPS Band 2**Contract type**: - Fixed Term**Length of employment**: - For a period of up to 12 months**Type of role**: - Contact Centre**Working pattern**: - Full-time**Number of jobs available**: - 4Contents Location About the...

  • Booking Centre Agent

    3 weeks ago

    Street, United Kingdom Integral Diagnostic Group Full time

    **Vacancy No** - VN10751 **Status** - Active **Employment Type** - Full Time **Brand** - Lake Imaging **Department** - Clerical **Region** - Melbourne **Site** - William Street **Applications Close Date** **Description** - ABOUT US Lake Imaging, as part of the Integral Diagnostics Group, provides a wide range of diagnostic imaging services to private...

  • Booking Centre Agent

    4 days ago

    Street, United Kingdom Integral Diagnostic Group Full time

    **Vacancy No** - VN11057 **Status** - Active **Employment Type** - Full Time **Brand** - Lake Imaging **Department** - Clerical **Region** - Melbourne **Site** - William Street **Applications Close Date** **Description** - ABOUT US Lake Imaging, as part of the Integral Diagnostics Group, provides a wide range of diagnostic imaging services to private...

  • Customer Service Specialist

    3 weeks ago

    Street, United Kingdom QualityCall Centre Ltd Full time

    _**Please note you must have previous experience of working in a Call Centre. **_ **9am - 2pm Monday to Friday - 1 in 3 Saturdays - 9am - 1pm** **Full Time - 40 hours per week - 1 in 3 Saturdays - 9am - 1pm** **Monday,Tuesday, Wednesday - 12pm - 18pm -Saturday and Sunday 9am - 18pm** **ALL OFFERS ARE SUBJECT TO 2 SATISFACTORY REFERENCES AND DBS...

  • Supervised Contact Worker

    6 days ago

    Chester-le-Street, United Kingdom We Care Bespoke Ltd Full time

    Established in 2019, We Care Bespoke Ltd provide bespoke support for vulnerable children, young people, and adults throughout the Northeast of England. OFSTED judged our services as ‘Good’. We are committed to safeguarding the welfare of children and young people and expect all staff to share this dedication. **What you’ll be doing** You’ll...

  • Supervised Contact Worker

    3 weeks ago

    Chester-le-Street, United Kingdom We Care Bespoke Ltd Full time

    **Supervised Contact Worker** We Care Bespoke are looking for a Supervised Contact Worker to welcome and support families in our contact centre. As a Contact Worker you will promote and maintain contact arrangements that are agreed between all parties. You will have an open mind, be flexible and ensure that children are kept safe. **Role Description** -...

  • Supervised Contact Worker

    6 days ago

    Chester-le-Street, United Kingdom We Care Bespoke Full time

    Established in 2019, We Care Bespoke Ltd provide bespoke support for vulnerable children, young people, and adults throughout the Northeast of England. OFSTED judged our services as ‘Good’. We are committed to safeguarding the welfare of children and young people and expect all staff to share this dedication. **What you’ll be doing** You’ll...

  • Dental Receptionist Required for Orthodontic Centre

    2 weeks ago

    Street, United Kingdom The Orthodontic Centre Wokingham Full time

    Dental Receptionist required for The Orthodontic Centre in Wokingham. We are proud of the excellent service we are able to offer our patients and are looking for a dynamic ORTHODONTIC Receptionist and an ambitious individual to join our team. Our practice is located within 15 minutes walk from the Wokingham train station. **Hours** - Monday - 08:00- 16:30 -...

  • Centre Assistant

    3 weeks ago

    Street, United Kingdom Our Space (Staffs) Ltd Full time

    Our Space is looking to recruit a Centre Assistant. The job role will involve welcoming and looking after groups that visit the Centre during the week, setting up our indoor and outdoor areas prior to sessions and ensuring that the whole premises is cleaned and tidied after each visit. The role will also involve supporting our Head of Charity and...

  • Family Worker

    3 weeks ago

    Street, United Kingdom Bracknell Forest Council Full time

    We have an exciting opportunity to join the Duty and Assessment team. As part of the First Response service area we work with young people and their families when they are experiencing difficult situations, providing support to families to enable children to remain cared for within their families, where it is safe to do so. As a Family Worker you will hold...

  • Contact Centre Support Advisor

    6 days ago

    Wood Street, United Kingdom Post Office Ltd Full time

    **Summary**: **Salary: Starting from £23,728.02 per year** **Grade: PO** **Reporting Line: PUDO Support Team Manager** **Contract Type: Permanent** **Location: London/Hybrid** **What to expect**: Here at the Post Office we’re steeped in tradition, but we’re going places. We’ve been the anchor of UK communities for centuries and that isn’t going to...

  • Specialist Youth Family Worker

    4 weeks ago

    Street, United Kingdom Bracknell Forest Council Full time

    We have a vacancy for a Specialist Youth Family Worker. This is a unique opportunity to be part of Bracknell Forest’s multi-agency approach to ensuring the needs of children and young people are met. We have an exciting role within our Permanency Team which provides multi-disciplinary support to social work teams. The role works across all the teams and...

  • Supervised Contact Worker

    2 weeks ago

    Chester-le-Street, United Kingdom We Care Bespoke Ltd Full time

    **Supervised Contact Worker** We Care Bespoke are looking for a Supervised Contact Worker to welcome and support families in our contact centre. As a Contact Worker you will promote and maintain contact arrangements that are agreed between all parties. You will have an open mind, be flexible and ensure that children are kept safe. **Role Description** -...

  • Booking Centre Supervisor

    3 weeks ago

    Street, United Kingdom Integral Diagnostic Group Full time

    **Vacancy No** - VN10968 **Status** - Active **Employment Type** - Full Time **Brand** - Lake Imaging **Department** - Clerical **Region** - Melbourne **Site** - William Street **Applications Close Date** **Description** - Lake Imaging, part of the Integral Diagnostics Group, provides a wide range of diagnostic imaging services to private hospitals,...

  • Booking Centre Supervisor

    3 weeks ago

    Street, United Kingdom Integral Diagnostic Group Full time

    **Vacancy No** - VN11232 **Status** - Active **Employment Type** - Full Time **Brand** - Lake Imaging **Department** - Clerical **Region** - Melbourne **Site** - William Street **Applications Close Date** **Description** - Lake Imaging, part of the Integral Diagnostics Group, provides a wide range of diagnostic imaging services to private hospitals,...

  • Caseworker- Oisc-regulated Level 1, 2 or 3

    3 weeks ago

    Street, United Kingdom The Refugee and Migrant Centre Ltd Full time

    Caseworker Role (OISC Level 1, 2 and 3) **About us** The Refugee and Migrant Centre (RMC) is an established, multi award winning charity that provides a safe, welcoming environment to thousands of refugees and migrants living in the Black Country and Birmingham. Our highly skilled and diverse staff team provide a broad range of services including advice...

  • 1-1 Community Support Worker

    2 weeks ago

    Street, United Kingdom You First Support Services CIC Full time

    **JOIN OUR MICRO-TEAM IN STREET, GLASTONBURY & SOMERTON!** **16 - 24 HOURS PER WEEK (CONTRACTED AND GUARANTEED)** **£12.35 week days £12.65 weekends + 35p per mile (commuting and business)** Shift times are varied, example of shift times are: 10.00-13.00 / 16.00-18.00 / 09.30-13.30 / 08.00-12.00 / 14.30-18.00 / 19.00-21.00 / 17.00-19.00 You First...

  • Centre Assistant

    2 weeks ago

    Chester-le-Street, Durham, United Kingdom Our Space (Staffs) Ltd Full time

    Our Space is looking to recruit a Centre Assistant. The job role will involve welcoming and looking after groups that visit the Centre during the week, setting up our indoor and outdoor areas prior to sessions and ensuring that the whole premises is cleaned and tidied after each visit. The role will also involve supporting our Head of Charity and...