Contact Centre Support Advisor

4 days ago

Wood Street, United Kingdom Post Office Ltd Full time

**Summary**:
**Salary: Starting from £23,728.02 per year**
**Grade: PO**
**Reporting Line: PUDO Support Team Manager**
**Contract Type: Permanent**
**Location: London/Hybrid**

**What to expect**:
Here at the Post Office we’re steeped in tradition, but we’re going places. We’ve been the anchor of UK communities for centuries and that isn’t going to change any time soon. We are Everybody’s Business.

As part of our positive transformation, our Pick Up Drop Off service (PUDO) allows our customers to take advantage of click and collect services with their local Post Office as the secure collection point. This allows our customers to use carriers including DHL, DPD and Evri through the Post Office for their evolving needs.

As a Support Advisor you will be the first line of contact for our carriers as you support them with delivery related enquiries including locating missing items and general customer service.

This will be a hybrid role where you will predominantly be expected to work from home with quarterly travel to our London or Chesterfield offices. As part of the role you will be required to work on a rota that on average includes one Saturday in eight and covers the hours of 8am - 6pm.

**What we can do for you**:
Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:

- Automatic salary increases after year 1 and year 2
- 25 days annual leave that increases with tenure
- Generous pension contribution
- Access to Benenden Healthcare
- Life assurance
- Income protection after 12 months service
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities

**What you’ll need to succeed**:

- Someone with a passion for Customer Service with a great telephone manner
- IT literacy ideally with Microsoft packages

**About us**:
Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of - and we need fresh talent to help make it possible.

We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve - a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.

  • Family Services Contact Centre Agent 1

    4 weeks ago

    Street, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 282455**Salary**: - £19,355**Job grade**: - Administrative Assistant- HMPPS Band 2**Contract type**: - Fixed Term**Length of employment**: - For a period up to 12 Months**Type of role**: - Contact Centre**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the...

  • Family Services Contact Centre Agent 1

    3 weeks ago

    Street, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 259851**Salary**: - £19,355**Job grade**: - Administrative Assistant- HMPPS Band 2**Contract type**: - Fixed Term**Length of employment**: - For a period up to 12 months**Type of role**: - Contact Centre**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the...

  • Family Services Contact Centre Agent 1

    3 weeks ago

    Street, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 309208**Salary**: - £21,355**Job grade**: - Administrative Assistant- HMPPS Band 2**Contract type**: - Fixed Term**Length of employment**: - For a period of up to 12 months**Type of role**: - Contact Centre**Working pattern**: - Full-time**Number of jobs available**: - 4Contents Location About the...

  • Family Services Contact Centre Agent 1

    6 days ago

    Street, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 326833**Salary**: - £21,355- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Assistant- Band 2**Contract type**: - Fixed Term**Length of employment**: - For a period of up to 1 year**Type of role**: - Contact Centre**Working pattern**: - Full-time**Number of jobs...

  • Customer Service Specialist

    3 weeks ago

    Street, United Kingdom QualityCall Centre Ltd Full time

    _**Please note you must have previous experience of working in a Call Centre. **_ **9am - 2pm Monday to Friday - 1 in 3 Saturdays - 9am - 1pm** **Full Time - 40 hours per week - 1 in 3 Saturdays - 9am - 1pm** **Monday,Tuesday, Wednesday - 12pm - 18pm -Saturday and Sunday 9am - 18pm** **ALL OFFERS ARE SUBJECT TO 2 SATISFACTORY REFERENCES AND DBS...

  • Customer Service Advisor

    2 weeks ago

    Street, United Kingdom Fusion Lifestyle Full time

    We are now hiring Customer Service Advisors for Weekends: Saturday 7:30-15:30 and/or Sunday 08:00-16:30 **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our...

  • Customer Service Advisor

    1 month ago

    Street, United Kingdom Fusion Lifestyle Full time

    We are now hiring Customer Service Advisors for Weekends: Saturday 7:30-15:30 and/or Sunday 08:00-16:30 Who We Are: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. Who You Are: We are looking for local people who share...

  • Customer Service Advisor

    4 weeks ago

    Street, United Kingdom Fusion Lifestyle Full time

    We are now hiring Customer Service Advisors for Weekends: Saturday 7:30-15:30 and/or Sunday 08:00-16:30 Who We Are: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. Who You Are: We are looking for local people who share...

  • Customer Service Advisor

    1 month ago

    Street, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - StreetWe are now hiring Customer Service Advisors for Weekends: Saturday 7:30-15:30 and/or Sunday 08:00-16:30 Who We Are:            Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK.  We are a registered charity and we invest back into the communities that we serve. Who You...

  • Customer Service Advisor

    4 weeks ago

    Street, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - StreetWe are now hiring Customer Service Advisors for Weekends: Saturday 7:30-15:30 and/or Sunday 08:00-16:30 Who We Are:            Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK.  We are a registered charity and we invest back into the communities that we serve. Who You...

  • Support Worker

    4 weeks ago

    Street, United Kingdom Walsingham Support Full time

    **Are you passionate about helping others to reach their full potential?** **Then we have the job for you!** **About us** Our Fuller Street service delivers support to 6 adults with Learning Disabilities, Autism and other health needs. You will be working within the service to help the people we support with activities, hobbies, socialising and maintaining...

  • Customer Service Advisor

    1 month ago

    Street, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - StreetWe are now hiring Customer Service Advisors for Weekends: Saturday 7:30-15:30 and/or Sunday 08:00-16:30 Who We Are:            Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK.  We are a registered charity and we invest back into the communities that we serve. Who You...

  • Customer Service Advisor

    1 month ago

    Street, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - StreetWe are now hiring Customer Service Advisors for Weekends: Saturday 7:30-15:30 and/or Sunday 08:00-16:30 Who We Are:            Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK.  We are a registered charity and we invest back into the communities that we serve. Who You...

  • Customer Service Advisor

    4 weeks ago

    Street, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - StreetWe are now hiring Customer Service Advisors for Weekends: Saturday 7:30-15:30 and/or Sunday 08:00-16:30 Who We Are:            Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK.  We are a registered charity and we invest back into the communities that we serve. Who You...

  • Customer Service Advisor

    4 weeks ago

    Street, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - StreetWe are now hiring Customer Service Advisors for Weekends: Saturday 7:30-15:30 and/or Sunday 08:00-16:30 Who We Are:            Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK.  We are a registered charity and we invest back into the communities that we serve. Who You...

  • Service Advisor

    3 weeks ago

    Street, United Kingdom Autoskills UK Full time

    Location Street - Sector: Dealership - Job type: Permanent - Salary: £30k per year - Contact: Ryan McArthur - Contact phone: 0333 222 5978 - Salary high: 30000 - Salary low: 30000 - Job ref: JO0000046631 - Published: about 4 hours ago - Expiry date: 2024-03-18 - Startdate: 19/02/2024 Service Advisor Basic Salary - £26,000 OTE - £30,000+ Location -...

  • Service Advisor

    3 weeks ago

    Street, United Kingdom Pembrook Resourcing Full time

    **Service Advisor** **Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.** **The ideal Service Advisor -** - Previous experience in a service role is preferred. - A passion to deliver a high standard of customer service. - An organised individual who can deal with...

  • Service Advisor

    2 months ago

    Street, United Kingdom Pembrook Resourcing Full time

    Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor - * Previous experience in a service role is preferred. * A passion to deliver a high standard of customer service. * An organised individual who can deal with...

  • Booking Centre Supervisor

    3 weeks ago

    Street, United Kingdom Integral Diagnostic Group Full time

    **Vacancy No** - VN10968 **Status** - Active **Employment Type** - Full Time **Brand** - Lake Imaging **Department** - Clerical **Region** - Melbourne **Site** - William Street **Applications Close Date** **Description** - Lake Imaging, part of the Integral Diagnostics Group, provides a wide range of diagnostic imaging services to private hospitals,...

  • Customer Service Advisor

    4 weeks ago

    Street, United Kingdom Scottish Citylink Coaches Ltd Full time

    **Inbound Customer Service Advisor** Tired of cold calling? Fed up working in sales? Struggling to meet unrealistic targets? Then it sounds like it’s time for a change. We are looking for an exceptional Customer Service Advisor to join our inbound contact centre based in Buchanan Bus Station in Glasgow. So why don’t you come and join our team, leave...