Weekend Social Media

6 months ago


Birmingham, United Kingdom The Recruitment Group Full time

Weekend - Social Media & Customer Service Administrator

Location: Birmingham - Work from Home with occasionally visits to the Central Birmingham Office

All equipment, system access & support to be provided.

**Salary**: ?11.80ph - ?12.00ph (D.O.E.)

Hours of Work: 9.00am - 5.00pm - 2 day Sat & Sun

**Duties**:

- Dealing with inbound calls with a polite and professional tone and within guidelines to answer queries and some product related complaints.
- Logging information on various systems and extracting information and data.
- Customer care response type content creation for approval
- Monitoring for any complaint trends or serious escalations and notifying the team at the earliest.
- Taking orders over the phone and processing payments
- Quality checking data in excel for report creation.
- Creating pivot tables in excel and visually presenting data through charts and graphs with full accuracy.
- Posting content to schedule on various social platforms and some moderating and community management in a regulated environment.
- Maintaining various product knowledge library
- Participating in various team briefings and implementing new instructions effectively

Specific attributes required for this role:

- Proficient in all aspects of MS Excel, including generating reports, graphs, charts, pivot and other data manipulation.
- Friendly, professional, and excellent telephone manners - able to build a rapport with a diverse demographic.
- Able to adhere to strict communication guidelines and inhouse processes.
- Excellent written communication - attention to spelling and grammar.
- Keen attention to detail - responsible for quality checking data reports, order entry details and content checking
- Customer care response content creation and editing if required.
- Social media community engagement, moderation and content posting skills with highly regulated content.
- Capable of importing into and extracting data from various database systems, experience of using customer care systems for case logging
- Experienced in supporting senior team with nominal input and efficient time management.
- Able to fit into a team of highly efficient and supportive members for a mutually satisfying harmonious relationship.
- Taking ownership of the impact of individual SLA and accuracy in contributing towards team performance
- Flexible attitude with an aptitude for learning and improvement

Benefits Package
- Exposure to big-brand clients
- Fully supported hybrid working - home working with some office working
- Sector**Commercial**
- Start**29/11/23**
- End**27/12/23**
- Contact**Ed Gibbs**
- Job Ref**0000063149



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