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Weekend Customer Care

7 months ago

Birmingham, United Kingdom The Recruitment Group Full time

**Part-Time Weekends - Customer Care & Social Media Administrator**

Location: Birmingham - Work from Home with occasionally visits to the Central **Birmingham Office - **All equipment, system access & support to be provided.

**Salary**: £11.80ph - £12.00ph (D.O.E.)

Hours of Work: 9.00am - 5.00pm - Saturday & Sunday

**Duties**:

- Dealing with inbound calls with a polite and professional tone and within guidelines to answer queries and some product related complaints.
- Logging information on various systems and extracting information and data.
- Customer care response type content creation for approval
- Monitoring for any complaint trends or serious escalations and notifying the team at the earliest.
- Taking orders over the phone and processing payments
- Quality checking data in excel for report creation.
- Creating pivot tables in excel and visually presenting data through charts and graphs with full accuracy.
- Posting content to schedule on various social platforms and some moderating and community management in a regulated environment.
- Maintaining various product knowledge library
- Participating in various team briefings and implementing new instructions effectively

Attributes required for this role:

- **Proficient in all aspects of MS Excel, including generating reports, graphs, charts, pivot and other data manipulation.**:

- Friendly, professional, and excellent telephone manners - able to build a rapport with a diverse demographic.
- Able to adhere to strict communication guidelines and inhouse processes.
- Excellent written communication - attention to spelling and grammar.
- Keen attention to detail - responsible for quality checking data reports, order entry details and content checking
- Customer care response content creation and editing if required.
- Social media community engagement, moderation and content posting skills with highly regulated content.
- Capable of importing into and extracting data from various database systems, experience of using customer care systems for case logging
- Experienced in supporting senior team with nominal input and efficient time management.
- Able to fit into a team of highly efficient and supportive members for a mutually satisfying harmonious relationship.
- Taking ownership of the impact of individual SLA and accuracy in contributing towards team performance

**Job Type**: Part-time

**Salary**: £11.80-£12.00 per hour

Expected hours: 17 per week

**Benefits**:

- Casual dress
- Company pension
- Work from home

Schedule:

- Day shift
- Every weekend
- Weekend availability
- Weekends only

Ability to commute/relocate:

- Birmingham, West Midlands: reliably commute or plan to relocate before starting work (required)

Work Location: In person