Digital Fulfilment Officer

3 weeks ago

Oldham, United Kingdom Northern Care Alliance NHS Group Full time

**Job overview**:
Our Digital Fulfilment Team have a singular focus on making sure that we are doing everything possible to get colleagues access to whatever they need from IT quickly and simply, whether it’s their very first day with the Trust, they’ve changed role, or they just need something new.

As a member of this team you’ll need a relentless focus on customers’ needs and an analytical approach to continuous improvement.

**Main duties of the job**:
By joining the NCA group, you’ll become part of a very ambitious and forward-thinking team and will play your part in helping the organisation work towards its ambition of becoming the safest organisation in the NHS.

**Working for our organisation**:
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- GCSE English and Mathematics grade C or equivalent.

**Desirable criteria**:

- Technical qualifications
- Microsoft Certified
- ITIL Foundation

**Experience**:
**Essential criteria**:

- Experience in a medium to large organisation supporting users of IT equipment and systems
- Experience in a customer focused environment

**Desirable criteria**:

- NHS Experience

**Knowledge and Skills**:
**Essential criteria**:

- Knowledge of IT Hardware such as PCs, tablets and printers
- Proven ability to facilitate the installation of IT systems and equipment
- Computer literate: Microsoft Office and the ability to utilise varied information resources
- Possess an understanding of IT Service Delivery
- Knowledge of IT policies and procedures including IT security and disaster recovery

**Desirable criteria**:

- Knowledge of the use of information systems within the NHS

**Personal Attributes**:
**Essential criteria**:

- Excellent communication skills with the ability to convey complex technical concepts in plain language
- Able to work under pressure
- Able to work individually or as part of a team
- Service-orientated, customer-focused
- Flexible approach to work outside normal office hours, when and if the need arises

**Desirable criteria**:

- Ability to work under pressure in a customer focused environment

**Other**:
**Essential criteria**:

- Driving license
- Access to a vehicle

**Desirable criteria**:

- Access to a vehicle

**Employer certification / accreditation badges**:

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