Information Access Support Officer

1 month ago

Oldham, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
**Previous applicants need not apply**

We require support for our busy information access department. The post holder will be expected to provide administrative support to service users in release of health records under the Data Protection Act and information under the Freedom of Information Act. We take a high volume of post and telephone calls into the department and we need dedicated clerical officers. The role is an admin function and the post holder will need to be skilled in other administrative aspects such as MS Office. This is not a reception role. We support an agile working philosophy once you have completed training.

**Main duties of the job**
- Answering telephones swiftly with a welcoming manner
- Monitoring of release dates to ensure that all recipients receive their correspondence within the legal timescales
- General support to the team

**Main duties of the job**:
Specifically, the role is associated with general clerical duties supporting Data Protection compliance within the Trust.

The role is crucial to the success and smooth management of all aspects of this function, including the commitment to and support of the following initiatives:

- Data Protection Act/GDPR compliance
- Freedom of Information Act compliance

**Working for our organisation**:
Salford Royal was chosen as a Centre for Global Digital Exemplar (GDE) the Digital Team have played an instrumental part in this and have led the way in successfully launching many initiatives, identifying our Trust as one of the most digitally mature Trusts in England with regards to Health Informatics and the pioneering use of the Electronic Patient Record (EPR) System, plus much more.

Salford Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. Salford is the place, which is taking bold, pioneering steps towards delivering a world class, fully integrated care system for adults. Home to the Manchester Centre for Clinical Neurosciences, Greater Manchester Trauma Hospital and the Geoffrey Jefferson Brain Research Centre, Salford is improving care for some of the sickest patients in the region, and delivers a range of acute, community and primary care services and specialist services to Greater Manchester and beyond.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- Educated to GCSE/Level 2 numeracy and literacy or equivalent
- Evidence of continuous learning/development

**Knowledge**:
**Essential criteria**:

- Good understanding of patient confidentiality standards
- Basic understanding of Data Protection legislation and principles

**Desirable criteria**:

- Basic understanding of Freedom of Information legislation

**Experience**:
**Essential criteria**:

- Working to tight deadlines
- Confident use of Microsoft office products

**Desirable criteria**:

- Experience of working in an Information Governance role
- Dealing with sensitive and sometimes contentious information
- Working in an administrative role preferably in a public sector background

**Skills**:
**Essential criteria**:

- Ability to use own initiative
- Ability to prioritise own tasks/workload
- Ability to deal with difficult situations with compassion and diplomacy
- Good standard of general Education
- Excellent Customer service Skills
- Excellent Telephone//communication manner, including listening skills
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

**Employer certification / accreditation badges**:

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