Senior Firm Supervisor, Retail Banking Sector Team

6 months ago

London, United Kingdom Financial Conduct Authority Full time

Salary: National up to £64,000 and London up to £70,400

Are you passionate about ensuring consumers are treated fairly and have access to financial services that meet their needs?

We are looking for a talented Senior Firm Supervisor to join our Retail Banking Sector Team within our Retail Banking Directorate. The Directorate’s remit is both exciting and wide ranging and is responsible for supervising the largest and most complex retail banking groups working with an extensive range of internal and external stakeholders to protect consumers and drive forward better outcomes for them.

This role offers the chance to join the team at a pivotal time to drive forward the implementation of the brand-new Access to Cash regulatory regime. Taking forward new powers recently given to us by Parliament, your work will touch almost every individual, local community and small businesses to ensure a reasonable access to cash deposit and withdrawal services across the UK.

The Retail Banking Sector Team plays a critical role in helping ensure the Directorate delivers on its strategic priorities by supporting Policy and Supervision functions, reducing and preventing serious harm and promoting competition and positive change.

What you will be doing

Using your judgement and curiosity on a daily basis, you will be:

- Developing and delivering supervisory strategies for new regulatory powers linked to Access to Cash
- Analysing information from firms and identifying the key risks of harm, dealing with complex problems, finding solutions and recommend supervisory interventions where appropriate
- Using data to identify trends, outliers and provide clear and concise insights to support our supervision of Access to Cash and the Sector Team’s broader work in other areas
- Forming sound judgements on a variety of regulatory topics and communicating this clearly and succinctly to internal and external stakeholders
- Working collaboratively and building strong relationships with stakeholders across the Directorate, including the Retail Banking Policy Team, the wider FCA, industry and key external stakeholders such as the Bank of England and Payment Systems Regulator
- Contributing to the wider Directorate, including making recommendations for continuous improvement of our processes, supporting colleagues and identification of sector-wide risks and issues

What will you get from the role?
- Gain unique insights and understanding of the largest retail banks in the UK financial services industry, undertake interesting, challenging and rewarding work
- Help to shape supervisory strategies that have a direct impact on reducing risks of consumer harm and thus making a positive difference to consumers and the market
- Oversee and monitor how firms are adhering to the FCA’s Access to Cash rules, Branch Closure and ATM guidance and Consumer Duty and utilise appropriate regulatory tools to hold firms to account
- Work at pace on key policy initiatives and cross cutting sector wide issues that impact us all, helping the FCA to add public value and deliver its objectives
- Share your knowledge within an environment of excellence and continuous learning

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

Core benefits that you will receive as standard are:

- 25 days holiday per year plus bank holidays
- Private healthcare with Bupa
- A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35)
- Life assurance of eight times your basic salary
- Income protection

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.

The skills and experience you will have

Minimum
- Strong written communication skills
- Experience in internal and external stakeholder management
- Experience of analysing qualitative and quantitative information, forming judgements and presenting on key issues

Essential
- Ability to think clearly and rigorously about how best to assess and validate conduct risks and reach robust judgements, including under pressure
- Ability to work with data and communicate trends clearly and contributing to the development of effective strategies
- Experience in coaching and supporting others
- Highly motivated and adopting a flexible approach to change and an ability to adapt working styles accordingly
- Ability to act on your own initiative, to make informed and timely decisions, cutting through complexity and identifying the key issues
- Ability to identify and manage key stakeholders; and to build and maintain constructive relations

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