Diagnostic Imaging Booking Clerk

6 months ago


Huntingdon, United Kingdom North West Anglia NHS Foundation Trust Full time

We are looking for an enthusiastic and energetic person to join our busy Diagnostic Imaging Booking Team based at Hinchingbrooke Hospital.

Knowledge of the hospital booking systems, PAS, Sunquest Ice and CRIS would be an advantage but if not training will be provided.

The role will require training in booking specialities and in particular the job provides a booking and telephone enquiry service to the patients for a variety of Diagnostic Imaging procedures. You will be joining a dedicated team of individuals providing a vital service to the Diagnostic Imaging Booking Team. You may also be required to cover reception duties within Imaging on an occasional basis.

The bookings will cover a variety of areas including CT, Nuclear Medicine, Fluoroscopy, MRI, Ultrasound and DEXA, the work is therefore varied and interesting.

You need to be flexible, approachable, have good communication skills, with a polite telephone manner, and attention to detail.

Contracted hours of work will be 37.5 hrs a week working Monday to Friday (flexible if needed to cover A/L and sickness) with some occasional weekend work. To be agreed between 8.00am to 8.00pm (at present time office hours are between 8am - 6pm)

The post holder is responsible for the day to day allocation of appointments and maintenance of accurate patient records. They will provide a friendly, reliable, easily accessible enquiry system for patients adhering to national guidance for booking and choice. The post holder will work across all sites within Peterborough & Stamford NHS Foundation Trust. The post holder will preferably have experience of working within an Imaging team and hold relevant qualifications to NVQ level II or above, or equivalent.

We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.

Benefits to you

27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);
**NHS Pension Scheme**:
Flexible working opportunities;
Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
Career development and training;
Wellbeing support and activities;
In-house physiotherapy Service;
On-site canteens with subsidised meals;
Subsidised staff parking (currently free).

Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

please see attached job description for full details

Collate electronic referral forms in a timely manner and file into correct categories.

To ensure all paperwork, including patient’s previous imaging and notes where necessary, are available for the appointment and electronically track to correct location. This necessitates liaison with numerous Directorates including consultants’ secretaries, medical records and other trust hospitals regarding location of patient’s records and imaging.

Deal with emergency requests and allocate time slots after liaising with specific departments.

Allocate appointments for departments of Computerised Tomography Scanning, Fluoroscopy, Nuclear Medicine, Magnetic Resonance Imaging, Ultrasound, DEXA, Lithotripsy, Theatres, Urodynamic Studies, General Practitioner requests.

MRI and CT frequently requires highly complex bookings of Specialised Paediatric examinations requiring sedation and cannulation which have to be booked with children’s ward and require liaison with secretaries for notes and films.

Electronically book Ambulance Transport for patients as required.

Book Interpreters for persons of non-speaking English speaking patients and respect any cultural requests.

Contact other hospital and units as necessary ensuring confidentiality and security procedures are followed.



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