Client Care Team Leader

7 months ago

Huntingdon, United Kingdom Cromwell Vets Huntingdon Full time

**Job Title**:Client Care Team Leader (Reception Team Leader)

**Salary**:£26,000 per annum

**Location**:Cromwell Vets, Huntingdon

**Job Type**:Full-time, Permanent

**Hours**:40 Hours per week.

**Are you ready to take on a key role in supporting the Client Care Manager and Front of House team?**

Cromwell Vets has an exciting opportunity for a Client Care Team Leader to join our fantastic team

This role provides you with the chance to lead by example and boost the morale of your colleagues.

It is ideal for those who wish to make a meaningful impact in a workplace that values their skills and contributions.

**Your role and responsibilities**
- To promote a good image of our practice through high personal appearance and in communication with members of the public and work colleagues
- Continually monitor and respond to client feedback, action any suggestions to improve our service
- Define, develop, implement, and communicate our client service standard and policies and procedures to ensure optimum service is always given
- Demonstrate positive leadership by always leading by example, motivate and boost employee morale
- Execute good telephone techniques, keep accurate records of discussions or correspondence with clients
- Build relationships with the clients, demonstrate empathy, and facilitate in delivering an excellent level of service at every touchpoint
- Be a presence within reception, led by example by engaging with clients and their pets
- Ensure that all other staff members follow your lead in building relationships with clients
- Ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person.
- Enforce housekeeping rules, including how the reception team present themselves to customers.

**Personal Specification**
- Must have experience of motivating, leading, and developing a team
- A valid driving license is required. Must be flexible and able to cover shifts across our Cromwell branches.
- Strong administration and organisation skills
- Reception or Client Care experience
- Cash handling and till operation
- Previous experience of working in a veterinary/doctors surgery (Desirable)
- IT skills - confident in the use of Word, Excel and Outlook as a minimum.

**Benefits**
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme

**About Us**

Established over 100 years ago, Cromwell Vets offer primary care services for small animals within the county of Cambridgeshire.

We provide a comprehensive diagnostics service as well as a 24-hour emergency care service that is available 365 day of the year to care of our patients at any time.

Our team is immensely proud of their work and keeping up with the heritage of caring for Cambridgeshire’s loveable pets.

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