Customer Service Team Leader

4 months ago

Bradford, United Kingdom NSG Full time

**The Business**

The NSG Group is a global leader in glass manufacturing in three business areas: Architectural, Automotive and Technical Glass.

Our mission is to be the global leader in innovative high-performance glass and glazing solutions, working safely and ethically.

**The Role**

An opportunity has arisen for a Customer Services Team Leader to join the UK Merchanting Division, reporting to the Branch Manager based at our Bradford branch.

The main purpose of the role is to proactively work with all operational departments to ensure their needs are understood and acted on and to look for opportunities to continuously improve our standards

The main responsibilities are:

- Proactively work with all areas of the business to ensure targets and customer requirements are met.
- Support safety initiatives across the site.
- Support the management team in all communication activities including site meetings, proactively looking for opportunities to improve.
- Work with all operational departments across the site to ensure all administration tasks are completed as efficiently and effectively as possible.
- Working with other members of the site management team set up initiatives to improve KPI targets and monitor these for effectiveness.
- Support the purchasing and delivery process of raw materials and consumables to minimise disruption and ensure operational flow.
- Take a leading role in controlling requisitions and goods receipts on site.
- Ensure all customer orders are entered in an accurate and timely manner to meet both customer and internal production requirements.
- Take ownership of customer prices, to minimise queries and customer credits
- Key user for site T&A systems and ensure that annual leave and absence data is monitored and accurately recorded.
- Ensure required month end procedures are completed correctly and to agreed timescales
- Organise available departmental manpower to meet operational requirements.
- Control Customer Service holiday requests whilst ensuring departmental needs are still covered.
- Carry out Disciplinary matters relating to the department and ensure other members of the management team are aware of these.
- Organise/Initiate training deemed necessary to ensure the smooth running of the department.
- Periodically review Customer service staff against agreed objectives with formal appraisal carried out at least annually.
- Actively Participate in new staff onboarding process.
- GDPR Champion in ensuring that data is managed/stored in line with legal requirements.

You and your skills
- A good level of IT skills particularly in Microsoft Office 365 with particular focus on Word, Excel and SharePoint
- Highly organised and excellent communication skills
- Motivated, driven and able to use own initiative
- Experience of working in a fast-paced dynamic environment
- Ability to work across multi-functional teams
- A knowledge of SAP

**Benefits**
- 37.5 hour per week, Monday-Friday
- 22 days holiday per annum rising to 25 with service plus declared public holidays
- Company Bonus Scheme - based on business targets and not guaranteed
- People’s Pension Scheme

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bradford, West Yorkshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person

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