Customer Services Team Leader
4 months ago
The NSG Group is one of the world’s largest manufacturers of glass and glazing products for the Architectural, Automotive and Technical Glass sectors.
With around 28,000 permanent employees, the Group has principal manufacturing operations in 30 countries and sales in over 130. With just over a third of our sales in Europe, around a third are in Japan and the rest are primarily in North and South America, South East Asia and China.
In June 2006, the NSG Group acquired Pilkington, renowned for the invention of the Float Glass process, which revolutionized the world’s glass industry. The globally recognised Pilkington brand is widely used in our Architectural and Automotive businesses.
**The Role**
An opportunity has arisen for a Customer Services Team Leader to join the UK Merchanting Division, reporting to the Branch Manager based at our Bradford branch.
The main purpose of the role is to proactively work with all operational departments to ensure their needs are understood and acted on and to look for opportunities to continuously improve our standards.
**Key Responsibilities**
- Proactively work with all areas of the business to ensure targets and customer requirements are met.
- Support safety initiatives across the site.
- Support the management team in all communication activities including site meetings, proactively looking for opportunities to improve.
- Work with all operational departments across the site to ensure all administration tasks are completed as efficiently and effectively as possible.
- Working with other members of the site management team set up initiatives to improve KPI targets and monitor these for effectiveness.
- Support the purchasing and delivery process of raw materials and consumables to minimise disruption and ensure operational flow.
- Take a leading role in controlling requisitions and goods receipts on site.
- Ensure all customer orders are entered in an accurate and timely manner to meet both customer and internal production requirements.
- Take ownership of customer prices, to minimise queries and customer credits
- Key user for site T&A systems and ensure that annual leave and absence data is monitored and accurately recorded.
- Ensure required month end procedures are completed correctly and to agreed timescales
- Organise available departmental manpower to meet operational requirements.
- Control Customer Service holiday requests whilst ensuring departmental needs are still covered.
- Carry out Disciplinary matters relating to the department and ensure other members of the management team are aware of these.
- Organise/Initiate training deemed necessary to ensure the smooth running of the department.
- Periodically review Customer service staff against agreed objectives with formal appraisal carried out at least annually.
- Actively Participate in new staff onboarding process.
-
Customer Service Team Leader
4 months ago
Bradford, United Kingdom GPW Recruitment Full timeWe are currently seeking a Customer Service Team Leader to join a global manufacturing company in Bradford. Salary is up to £28,000 per annum plus holidays, company bonus, pension etc. Duties and responsibilities for the Customer Service Team Leader: **Responsibilities**: - Collaborate proactively with all departments across the business to meet targets...
-
Customer Service Team Leader
4 months ago
Bradford, United Kingdom NSG Full time**The Business** The NSG Group is a global leader in glass manufacturing in three business areas: Architectural, Automotive and Technical Glass. Our mission is to be the global leader in innovative high-performance glass and glazing solutions, working safely and ethically. **The Role** An opportunity has arisen for a Customer Services Team Leader to join...
-
Customer Service Team Leader
5 months ago
Bradford, United Kingdom DB Schenker Full timeAt DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to...
-
Customer Team Leader
5 months ago
Bradford, United Kingdom Coop Full time**Customer Team Leader** - Location: 289 Harrogate Road, Bradford, BD2 3RQ - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including late evenings (store closing), weekends, and occasional early mornings, to be discussed at interview. - Full training given- You...
-
Customer Team Leader
4 months ago
Bradford, United Kingdom Coop Full time**Customer Team Leader** - Location: 289 Harrogate Road, Bradford, BD2 3RQ - Pay: £12.10 per hour + great benefits - Contract: 24-39 hours per week + regular overtime, permanent, full or part time hours - Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends. You'll be covering shifts...
-
Customer Team Leader
4 months ago
Bradford, United Kingdom Coop Full time**Customer Team Leader** - Location: 164 Whitehall Road, Drighlinton, Bradford, BD11 1AU - Pay: £12.10 per hour + great benefits - Contract: 16-24 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...
-
Customer Team Leader
5 months ago
Bradford, United Kingdom Coop Full time**Customer Team Leader** - Location: 164 Whitehall Road, Drighlinton, Bradford, BD11 1AU - Pay: £12.10 per hour + great benefits - Contract: 24 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...
-
IT Service Desk Team Leader
3 weeks ago
Bradford, Bradford, United Kingdom Coaction Recruitment Ltd Full timeIT Service Desk Team Leader OpportunityWe are seeking an experienced IT Service Desk Team Leader to join our client's team in Bradford. As a key member of the IT department, you will be responsible for leading a team of technical support specialists and providing exceptional customer service to our clients.Key Responsibilities:Lead a team of technical...
-
IT Service Desk Team Leader
3 weeks ago
Bradford, Bradford, United Kingdom Coaction Recruitment Ltd Full timeIT Service Desk Team Leader OpportunityWe are seeking an experienced IT Service Desk Team Leader to join our client's team in Bradford. As a key member of the IT department, you will be responsible for leading a team of technical support specialists and providing exceptional customer service to our clients.Key Responsibilities:Lead a team of technical...
-
Accommodation Team Leader
2 months ago
Bradford, Bradford, United Kingdom Page Personnel Sales Full timeAbout the RoleWe are seeking a highly skilled Accommodation Team Leader to join our team at Page Personnel Sales. As a key member of our customer service team, you will be responsible for leading and managing a team of customer service representatives to deliver exceptional service to our clients.Key ResponsibilitiesTeam LeadershipLead and manage a team of...
-
Accommodation Team Leader
2 months ago
Bradford, Bradford, United Kingdom Page Personnel Sales Full timeAbout the RoleWe are seeking a highly skilled Accommodation Team Leader to join our team at Page Personnel Sales. As a key member of our customer service team, you will be responsible for leading and managing a team of customer service representatives to deliver exceptional service to our clients.Key ResponsibilitiesTeam LeadershipLead and manage a team of...
-
IT Service Desk Team Leader
3 weeks ago
Bradford, Bradford, United Kingdom Coaction Recruitment Ltd Full timeIT Service Desk Team Leader OpportunityWe are seeking an experienced IT Service Desk Team Leader to join our client's team in Bradford. As a key member of the IT department, you will be responsible for leading a team of technical support specialists and providing exceptional customer service to our clients.The successful candidate will have a strong...
-
IT Service Desk Team Leader
3 weeks ago
Bradford, Bradford, United Kingdom Coaction Recruitment Ltd Full timeIT Service Desk Team Leader OpportunityWe are seeking an experienced IT Service Desk Team Leader to join our client's team in Bradford. As a key member of the IT department, you will be responsible for leading a team of technical support specialists and providing exceptional customer service to our clients.The successful candidate will have a strong...
-
Customer Solutions Team Leader
5 months ago
Bradford, United Kingdom Yorkshire Building Society Full timeOur Specialist Servicing Team Leader position is a role where you’ll make a positive impact through creating a high performing team making a real difference to our customers through their chosen channel of choice. **About the role** As Specialist Servicing Team Leader, you’ll be leading and inspiring achieving great customer outcomes through the...
-
Team Leader
4 weeks ago
Bradford, Bradford, United Kingdom Iceland Full timeJoin Our Team as a Team LeaderWe are seeking a highly motivated and experienced Team Leader to join our team at Iceland. As a Team Leader, you will play a key role in supporting your team to deliver exceptional customer service and drive sales growth.Key Responsibilities:Lead and motivate a team of retail staff to achieve sales targets and provide excellent...
-
Team Leader
4 weeks ago
Bradford, Bradford, United Kingdom Iceland Full timeJoin Our Team as a Team LeaderWe are seeking a highly motivated and experienced Team Leader to join our team at Iceland. As a Team Leader, you will play a key role in supporting your team to deliver exceptional customer service and drive sales growth.Key Responsibilities:Lead and motivate a team of retail staff to achieve sales targets and provide excellent...
-
Team Leader
4 weeks ago
Bradford, Bradford, United Kingdom Iceland Full timeJoin Our Team as a Team LeaderWe are seeking a highly motivated and experienced Team Leader to join our team at Iceland. As a Team Leader, you will play a key role in supporting your team to deliver exceptional customer service and drive sales growth.Key Responsibilities:Lead and motivate a team of retail staff to achieve sales targets and provide excellent...
-
Team Leader
4 weeks ago
Bradford, Bradford, United Kingdom Iceland Full timeJoin Our Team as a Team LeaderWe are seeking a highly motivated and experienced Team Leader to join our team at Iceland. As a Team Leader, you will play a key role in supporting your team to deliver exceptional customer service and drive sales growth.Key Responsibilities:Lead and motivate a team of retail staff to achieve sales targets and provide excellent...
-
Customer Team Leader
5 months ago
Bradford-on-Avon, United Kingdom Coop Full time**Customer Team Leader** - Location: Bridge Yard, Bradford On Avon, BA15 1EJ- Pay: £13.32 per hour- Contract: 20 hours per week + regular overtime, part time, permanent- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. This role will include work on...
-
Team Leader
5 months ago
Bradford, United Kingdom G4S Full timeLocation: Bradford, United Kingdom | Salary: 10.43 hourly | Posted: 22 Jul 2019 | Business Unit: UK Secure Solutions | Region / Division: UK & Ireland | Contracted Hours: Full-time | Employee Status: Permanent | Reference: 7992 **Team Leader** - Join us as a team leader for the opportunity to carve out a career within the biggest name in security. - The...