Customer Solutions Team Leader

3 weeks ago

Bradford, United Kingdom Yorkshire Building Society Full time

Our Specialist Servicing Team Leader position is a role where you’ll make a positive impact through creating a high performing team making a real difference to our customers through their chosen channel of choice.

**About the role**

As Specialist Servicing Team Leader, you’ll be leading and inspiring achieving great customer outcomes through the effective handling of customer complaints ensuring we are compliant with treating all of our customers fairly based on their individual circumstances. You will also be responsible for oversight of support offered to YBS customers who may find themselves in a vulnerable position.

You’ll be coaching and developing talent to drive performance and empower colleagues to exceed customer expectations. You will be present and involved in the delivery of your teams work, and ensure that colleagues feel engaged and are delivering against KPI’s whilst providing members a properly personalized experience.

In addition, you will be looking at opportunities to service customers end to end at the first contact by identifying and delivering efficiencies. It’s imperative that you have a real passion to reach for better and make it happen

As the Society delivers the largest transformation it’s ever seen across customer service, a key element of the role will be to lead your teams compassionately and effectively through large scale cultural changes and process transformation.

This role will reward you with variety of opportunities working across all functions of our Specialist Servicing Team providing you with an abundance of transferable skills to build a career in YBS.

**About you**

You’ll be experienced in working in a fast-paced regulated environment and have a broad knowledge of leading and developing customer focused colleagues to deliver great customer outcomes. Key skills to be successful in this role are:

- Experience of leading through change in an agile fast passed environment
- Proven experience of identifying and delivering continuous improvements
- A balanced and measured approach to managing conflicting priorities
- A good knowledge of telephony and digital inbound servicing, complaints, vulnerable customer treatment & the Financial Services Ombudsman
- A genuine passion for developing others and yourself

**About us**

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

**Flexibility.** We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

**Development.** We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

**Inclusivity.** We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

**About our Benefits**

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

- ** Holiday.** You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- ** Bonus.** We work together to reach for better at YBS, so when we reach our goals we’re all rewarded, with up to a 10% annual bonus.
- ** Pension.** We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- ** Healthcare.** Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- ** My Benefits.** When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts,

**Ready to apply?

  • Customer Service Team Leader

    1 week ago

    Bradford, United Kingdom NSG Full time

    **The Business** The NSG Group is a global leader in glass manufacturing in three business areas: Architectural, Automotive and Technical Glass. Our mission is to be the global leader in innovative high-performance glass and glazing solutions, working safely and ethically. **The Role** An opportunity has arisen for a Customer Services Team Leader to join...

  • Customer Team Leader

    3 weeks ago

    Bradford, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 289 Harrogate Road, Bradford, BD2 3RQ - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including late evenings (store closing), weekends, and occasional early mornings, to be discussed at interview. - Full training given- You...

  • Customer Team Leader

    4 weeks ago

    Bradford, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Thorpe Garth, Bradford Road, Bradford, BD10 9LD - Pay: £12.10 per hour + great benefits - Contract: 24 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts, mainly late evenings (store closing) and weekends, to be discussed at interview. - Full training given- You must be aged 18 or...

  • Customer Team Leader

    2 weeks ago

    Bradford, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 289 Harrogate Road, Bradford, BD2 3RQ - Pay: £12.10 per hour + great benefits - Contract: 24-39 hours per week + regular overtime, permanent, full or part time hours - Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends. You'll be covering shifts...

  • Customer Team Leader

    1 week ago

    Bradford, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 164 Whitehall Road, Drighlinton, Bradford, BD11 1AU - Pay: £12.10 per hour + great benefits - Contract: 16-24 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Leader

    3 weeks ago

    Bradford, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 164 Whitehall Road, Drighlinton, Bradford, BD11 1AU - Pay: £12.10 per hour + great benefits - Contract: 24 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Service Team Leader

    2 weeks ago

    Bradford, Bradford, United Kingdom Elevation Recruitment Group Full time

    Become a Customer Service Team Leader at a Well-Known Organization in Bradford!The Elevation Recruitment Group, business support division, is collaborating with a large organization in Bradford to find a dedicated Customer Service Team Leader. Join a dynamic team where you'll oversee customer service interactions to ensure top-notch service for both UK and...

  • Team Leader

    4 weeks ago

    Bradford, United Kingdom G4S Full time

    Location: Bradford, United Kingdom | Salary: 10.43 hourly | Posted: 22 Jul 2019 | Business Unit: UK Secure Solutions | Region / Division: UK & Ireland | Contracted Hours: Full-time | Employee Status: Permanent | Reference: 7992 **Team Leader** - Join us as a team leader for the opportunity to carve out a career within the biggest name in security. - The...

  • Customer Service Team Leader

    6 days ago

    Bradford, United Kingdom GPW Recruitment Full time

    We are currently seeking a Customer Service Team Leader to join a global manufacturing company in Bradford. Salary is up to £28,000 per annum plus holidays, company bonus, pension etc. Duties and responsibilities for the Customer Service Team Leader: **Responsibilities**: - Collaborate proactively with all departments across the business to meet targets...

  • Customer Service Team Leader

    1 month ago

    Bradford, United Kingdom Elevation Recruitment Group Full time

    Customer service Team Leader Bradford – HYBRID (2 office days) Up to £33,000 Elevation Recruitment Group, business support division are proud to be working with a large and well-known organisation in Bradford to recruit for a Customer Service Team Leader. This role will play a pivotal part within the business to ensure the best service is provided to...

  • Customer Service Team Leader

    1 month ago

    Bradford, United Kingdom Elevation Recruitment Group Full time

    Customer service Team LeaderBradford – HYBRID (2 office days)Up to £33,000Elevation Recruitment Group, business support division are proud to be working with a large and well-known organisation in Bradford to recruit for a Customer Service Team Leader.This role will play a pivotal part within the business to ensure the best service is provided to both UK...

  • Customer Service Team Leader

    4 weeks ago

    Bradford, United Kingdom Elevation Recruitment Group Full time

    Customer service Team LeaderBradford – HYBRID (2 office days)Up to £33,000Elevation Recruitment Group, business support division are proud to be working with a large and well-known organisation in Bradford to recruit for a Customer Service Team Leader.This role will play a pivotal part within the business to ensure the best service is provided to both UK...

  • Customer Service Team Leader

    3 weeks ago

    Bradford, United Kingdom Elevation Recruitment Group Full time

    Customer service Team Leader Bradford – HYBRID (2 office days) Up to £33,000 Elevation Recruitment Group, business support division are proud to be working with a large and well-known organisation in Bradford to recruit for a Customer Service Team Leader. This role will play a pivotal part within the business to ensure the best service is provided to both...

  • Administration Team Leader

    4 weeks ago

    Bradford, United Kingdom Farr Associates Recruitment Limited Full time

    **Administration Team Leader** **Compliance/Insurance** **£30,000** My client specialises in providing insurance business solutions globally and are one of the leaders within their field. The customer experience is paramount to the business and their commitment towards this has forged long-term and successful business relationships with their...

  • Customer Services Team Leader

    3 weeks ago

    Bradford, United Kingdom Anchor Trust Full time

    **1 x Customer Service Team Leader - Payment Advice** **1 x Customer Service Team Leader - Lettings** **Bradford City Centre** **Salary starting at £25,145 increasing to £26,750 upon successful completion of 6 month probation** **12 month Fixed Term Contract** **37.5 hours per week** **About Us** Anchor is the largest provider of specialist housing...

  • Team Leader

    3 weeks ago

    Bradford, United Kingdom Ministry of Justice Full time

    **Team Leader - Bradford County Court - 70429** **£25,827 - £27,170** **Bradford**: Bradford County is a medium sized hearing centre in the North & West Yorkshire Cluster. It has 9 court & hearing rooms and 7 District Judges, 1 Circuit Judge and 1 Magistrates (family) bench sit every day. The advertised position is Team Leader on the Listing Team with...

  • Customer Services Team Leader

    4 weeks ago

    Bradford, United Kingdom Anchor Trust Full time

    **Job Title: Customer Service Team Leader** **Location: Bradford** **Salary: up to £ £26,750 pro rata (depending on experience)** **Contract Type: 12 month fixed term contract** **Hours: 21.5 per week** **About Us** Anchor is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people...

  • Customer Services Team Leader

    6 days ago

    Bradford, United Kingdom NSG Full time

    The NSG Group is one of the world’s largest manufacturers of glass and glazing products for the Architectural, Automotive and Technical Glass sectors. With around 28,000 permanent employees, the Group has principal manufacturing operations in 30 countries and sales in over 130. With just over a third of our sales in Europe, around a third are in Japan and...

  • Team Leader

    3 weeks ago

    Bradford, United Kingdom Card Factory Full time

    Job Introduction **Location: bradford victoria** **Contracted Hours Available: 16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...

  • Team Leader

    1 week ago

    Bradford, United Kingdom Card Factory Full time

    Job Introduction **Location: Bradford Kirkgate Centre** **Contracted Hours Available: 12** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence,...