Administration Team Leader

5 months ago

Bradford, United Kingdom Farr Associates Recruitment Limited Full time

**Administration Team Leader**

**Compliance/Insurance**

**£30,000**

My client specialises in providing insurance business solutions globally and are one of the leaders within their field. The customer experience is paramount to the business and their commitment towards this has forged long-term and successful business relationships with their customers.

An opportunity has arisen for an **Administration Team Leader** to join their ever-successful Customer Services department, **based in the Bradford offices, offering hybrid once fully trained**.

Reporting to the Administration manager, the **Administration Team Leader** role will be to manage day to day activity and development of a team of approximately 10 Internal Sales Administrators within a busy complaint driven office environment. Focusing on people management and development, you will have a track record of demonstrating results through effective team management, ensuring the team deals expertly with a wide variety of administrative requests, enquiries and disputes in order to provide an exceptional service.

**Other key responsibilities of our Customer Service Team Leader include: -**
- Fully accountability for the quality and productivity of own activity and the team activity, meeting agreed SLA target levels.
- Continually develop and motivate the team to improve performance in all areas, addressing development needs and effective performance management.
- To provide and maintain a first-class administrative support to all of customers and internal business functions
- Manage the team workload ensuring timescales have been met
- Complete all necessary reporting and administration, in line with management responsibilities.

**To become their Administration Team Leader,** you **will need: -**
- Experience of managing a team in a fast-paced environment, with demonstrated results of this in a similar complaint driven environment and be familiar with FCA.
- The ability to motivate, lead and inspire a team.
- Can make sound judgments regarding people's skills, character and motivations with the ability to gain trust and respect of subordinates.
- Excellent level of I.T skills, including Microsoft Excel, experience of using client databases or internal data management systems.

**Great salary offered £30,000 with excellent benefits, 25 days holiday plus banks, free parking and a superb team to manage and develop.**

Lisa

Farr Associates

Recruitment Specialist.

**Salary**: From £30,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

**Experience**:

- RECENT TEAM LEADER: 2 years (required)
- FCA COMPLIANT ENVIRONMENT: 1 year (required)

Work Location: In person

Reference ID: ATLEADERBRAD

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