Band 4 Patient Pathway Coordinator

3 months ago

London, United Kingdom North Middlesex University Hospital NHS Trust Full time

The Patient Pathway Co-ordinator (PPC) will work within the Surgery, Cancer & Associated Services Division to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.
Provide cross-cover for other Patient Pathway Co-ordinators to ensure a consistent and effective administration service is maintained at all times.

The PPC will assist the patients throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regards to all members of the healthcare/ multidisciplinary team.

The PPC is responsible for ensuring the safe and efficient management of
the patient throughout their pathway; giving the patient a single point of contact for their appointments, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets and cancer waiting time targets are avoided or escalated to the relevant manager.

This role also works closely with the relevant MDT co-ordinators to ensure patients on a pathway are appropriately managed.

An opportunity has arisen for a Band 4 Patient Pathway Coordinator post within the Urology Service at North Middlesex University Hospital NHS Trust.

The role is essentially administrative and will require great organisational skills and attention to detail. You will require excellent communication skills as a large part of the role will involve liaising with both clinical and support staff. You will receive initial training for the role but knowledge of the NHS pathways and secretarial processes would be a significant advantage. You will need to be able to cope well under pressure, use your initiative to work individually and work well as part of a team.

Promote the Trust’s core values and work in a way that is patient centred,
involves service users, responds positively to feedback from user groups and
promotes team work across services. Present a professional image for the
service at all times and ensure the provision of a comprehensive, emphatic
administration service to patients, relatives/carers, clinicians and external
agencies.

Where appropriate to undertake an assessment of new patients in
accordance with defined protocols, when they telephone to arrange an
appointment for diagnostic test or TCI for operation to verify their medical
details and to help ensure that they are scheduled to the correct session for
procedure &/or treatment. This may include accurately recording and
providing advice in relation to medication, starvation, allergies &/or transport in accordance with clinical protocols and Trust policy. Ensure that relevant information is available to clinical staff at the time of attendance &/or admission.

Pathway Processes
To act as a named point of contact for patients under the care of that
specialty(s)

To work as part of a multi-disciplinary clinical team maintaining efficient
systems and processes relating to patient attendances and admissions. This
includes maintaining accurate computerised and manual records, inputting
registration and waiting list data onto the trust’s computer systems and
ensuring that all patient records are kept up to date with any details relevant to the patient’s attendance and/or admissions.

When necessary in conjunction with Medical Records ensure all patients’
records are available to clinical staff as required in adherence with the Trust
Medical Records Policy. This may include receiving discharge summaries,
histology reports, obtaining results from external organisations/healthcare
providers and preparing them and patients’ records for review by clinicians as required.

To support the clinical team by completion of independent funding requests. /exceptional treatment forms prior to patients’ attendance and/or admission in line with locally agreed commissioning rules.

To liaise with clinical staff to ensure that specialist equipment is available,
where required, and that clinical teams (e.g. ward, outpatient department etc.) are aware of patients with specialist needs.

Ensure that all patients are scheduled in accordance with outpatient,
diagnostic and inpatient/day case waiting time targets and that
attendance/admissions information is accurately recorded on all appropriate databases, including, but not limited to, Medway/Rio/EPR, Anglia Ice, PACS, Ormis etc.

To liaise with other departments/ partner organisations to coordinate and
facilitate the treatment of patients. Ensure that all Inter provider transfer forms or necessary referral forms are complete and recorded at the point of transfer or receipt of referral to the partner organisation to warrant that patients are treated in accordance with 18 Week RTT target or urgent cancer targets.

To keep easily accessible and up to date lists of patients being seen in other
hospitals.

Where a patient is

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