Current jobs related to Customer Service Officer - Wokingham - VolkerWessels

  • Office Customer Service Specialist

    2 weeks ago

    Wokingham, Wokingham, United Kingdom Gi Group Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients and customers.Key Responsibilities:Completing outbound calls to healthcare providers to discuss prescription...

  • Customer Service Officer

    4 months ago

    Wokingham, United Kingdom VolkerWessels Full time

    includes site visits (which may include extensive walking), managing customers, recording actions, decision making and raising works instruction using our Highways Information Management Systems (HIMS). **About you**: - Skilled in Customer management - Manage own work load and schedule to meet targets and deadlines - An understanding of Highways term...

  • Customer Service Executive

    3 months ago

    Wokingham, United Kingdom Nexo Recruitment Ltd Full time

    A rare and exciting opportunity has arisen for an office based, Permanent Customer Service Executive to join an organisation who have been a leader in the energy efficiency market for over 40 years with £45m turnover, 75 members of staff with customers nationwide serviced from newly refurbished offices in Finchampstead, Berkshire. Full and Thorough training...

  • Customer Service Representative

    1 day ago

    Wokingham, Wokingham, United Kingdom Wokingham Borough Council Full time

    Customer Service OfficerWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a key member of our customer services team, you will be responsible for providing excellent customer service to our residents, responding to a wide range of enquiries, and resolving issues in a timely and professional...

  • Customer Service Representative

    1 day ago

    Wokingham, Wokingham, United Kingdom Wokingham Borough Council Full time

    Customer Service OfficerWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a key member of our customer services team, you will be responsible for providing excellent customer service to our residents, responding to a wide range of enquiries, and resolving issues in a timely and professional...

  • Customer Service Representative

    2 weeks ago

    Wokingham, Wokingham, United Kingdom Gi Group Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor on a temporary basis. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer queries in a timely and professional...

  • Customer Service Representative

    2 weeks ago

    Wokingham, Wokingham, United Kingdom Gi Group Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor on a temporary basis. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer queries in a timely and professional...

  • Customer Service Representative

    4 days ago

    Wokingham, Wokingham, United Kingdom Mulberry Recruitment Full time

    Korean Speaking Customer Service AgentWe are seeking a highly skilled and experienced Korean speaking customer service agent to join our team as part of a global campaign. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work independently in a fast-paced environment.Key...

  • Customer Service Representative

    4 days ago

    Wokingham, Wokingham, United Kingdom Mulberry Recruitment Full time

    Korean Speaking Customer Service AgentWe are seeking a highly skilled and experienced Korean speaking customer service agent to join our team as part of a global campaign. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work independently in a fast-paced environment.Key...

  • Customer Service Representative

    1 week ago

    Wokingham, Wokingham, United Kingdom Wokingham Borough Council Full time

    Customer Service OfficerWe are seeking a highly skilled and enthusiastic Customer Service Officer to join our team at Wokingham Borough Council. As a key member of our customer service team, you will be responsible for providing exceptional service to our residents, responding to a wide range of enquiries, and resolving issues in a timely and professional...

  • Customer Service Representative

    1 week ago

    Wokingham, Wokingham, United Kingdom Wokingham Borough Council Full time

    Customer Service OfficerWe are seeking a highly skilled and enthusiastic Customer Service Officer to join our team at Wokingham Borough Council. As a key member of our customer service team, you will be responsible for providing exceptional service to our residents, responding to a wide range of enquiries, and resolving issues in a timely and professional...

  • Customer Service Representative

    6 days ago

    Wokingham, Wokingham, United Kingdom Wokingham Borough Council Full time

    Customer Service Role at Wokingham Borough CouncilWe are seeking a skilled and enthusiastic Customer Services Officer to join our team at Wokingham Borough Council. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our residents, responding to a wide range of enquiries, and resolving issues in a timely...

  • Customer Service Representative

    6 days ago

    Wokingham, Wokingham, United Kingdom Wokingham Borough Council Full time

    Customer Service Role at Wokingham Borough CouncilWe are seeking a skilled and enthusiastic Customer Services Officer to join our team at Wokingham Borough Council. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our residents, responding to a wide range of enquiries, and resolving issues in a timely...

  • Customer Service Representative

    2 weeks ago

    Wokingham, Wokingham, United Kingdom Gi Group Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients and customers.Key Responsibilities:Completing outbound calls to healthcare providers to discuss prescription...

  • Customer Service Advisor

    3 weeks ago

    Wokingham, United Kingdom Gi Group Full time

    Customer Service AdvisorAre you looking for a temporary role until the end of the year?Saving for Christmas?Looking for the opportunity to gain an office based customer service role, but have no previous office experience?Our client based in are looking for several people to start working on a temporary project from now, until the end of the year. This will...

  • Customer Delivery Officer

    3 months ago

    Wokingham, United Kingdom Wokingham Borough Council Full time

    Do you love to help people?  Are you looking for a role with variety and the opportunity to deliver a high standard of service to our residents across the Borough?  Would you like to be part of an experienced, enthusiastic, and supportive team?    As a forward-thinking local authority, we want every interaction with our residents to be the very best...

  • Customer Service Representative

    8 hours ago

    Wokingham, Wokingham, United Kingdom Gi Group Full time

    Temporary Customer Service Advisor RoleWe are seeking a temporary Customer Service Advisor to join our team on a project basis until the end of the year. This is a great opportunity to gain valuable office experience and develop your customer service skills.Key Responsibilities:Completing outbound calls to GP Surgeries to discuss collection of outstanding...

  • Customer Service Representative

    5 hours ago

    Wokingham, Wokingham, United Kingdom Gi Group Full time

    Temporary Customer Service Advisor RoleWe are seeking a temporary Customer Service Advisor to join our team on a project basis until the end of the year. This is a great opportunity to gain valuable office experience and develop your customer service skills.Key Responsibilities:Completing outbound calls to GP Surgeries to discuss collection of outstanding...

  • Customer Services Executive

    4 months ago

    Wokingham, United Kingdom Avia Technique Ltd Full time

    **UK Customer Service Executive** **Full Time** **Based at Wokingham** **Salary: £24,000 - £26,000** An exciting opportunity for someone ready to progress their career at Avia Technique. The UK Customer Service Department is a busy team providing the very best service relations to our customers across UK. Recent success has seen the team achieve record...

  • Customer Service Representative

    4 days ago

    Wokingham, Wokingham, United Kingdom Gi Group Full time

    Temporary Customer Service Advisor RoleWe are seeking a temporary Customer Service Advisor to join our team on a project basis until the end of the year. This is a great opportunity to gain valuable office experience and develop your customer service skills.Key Responsibilities:Completing outbound calls to GP Surgeries to discuss collection of outstanding...

Customer Service Officer

4 months ago

Wokingham, United Kingdom VolkerWessels Full time

A Customer Service Officer (CSO) is an indispensable part of the operational delivery for all VolkerHighways term maintenance and lighting contracts. The CSO’s work closely with the Call Centre Operators (CCO) and Highway Inspectors with direct responsibility for investigating and managing enquiries about the highway service.

The tasks undertaken in this role ensure that the network is safe for the public and with mínimal congestion by working with supervisors for planned minor works as well emergency and miscellaneous tasks in a co-ordinated manner. The role includes site visits (which may include extensive walking), managing customers, recording actions, decision making and raising works instruction using our Highways Information Management Systems (HIMS). The demands of the role require periods of lone working.

**Key accountabilities**:

- Manage and update customers enquiries using an electronic system
- Receive from and make calls to operatives, VolkerHighways Inspectors, Volker Highways clients, and any other organisations
- Manage enquiries regarding works or issues with the network and appropriately supporting the Operations team in issuing a response team if needed to the location of the enquiry
- Pass emergency calls and other works to Emergency Response Units via telephone and electronic system
- Assisting in the Delivery of projects business plan objectives
- Liaise with Highway Authorities regarding possible impact on traffic movement
- Use Client and VolkerHighways systems to complete various tasks not limited to but including creating and updating Public Enquiry records, Defects, Works Orders and instructing them, uploading photos of defects and other evidence
- Assisting in meeting all relevant contractual performance indicators
- Assist in various other tasks that may have to be undertaken as and when required, for example flooding reports and co-ordinating winter maintenance activities
- To carry out other duties consistent with the above that may be directed or implied from time to time as required commensurate to the post.

**Skills & experience**:

- Experience in dealing with members of public
- Driving Licence
- Ability to manage own workload and schedule to meet targets and deadlines
- Willingness to learn about Highways Term Contracts
- Desirable - An understanding of Permit schemes and the Traffic Management Act (TMA)
- Desirable - City and Guilds for Highway Maintenance Inspections

**Other**:
A competitive salary plus excellent benefits package

**Location**:
Wokingham