Customer Service Officer
6 months ago
includes site visits (which may include extensive walking), managing customers, recording actions, decision making and raising works instruction using our Highways Information Management Systems (HIMS).
**About you**:
- Skilled in Customer management
- Manage own work load and schedule to meet targets and deadlines
- An understanding of Highways term contracts
- Desirable - An understanding of Permit schemes and the Traffic Management Act (TMA)
- Desirable - City and Guilds for Highway Maintenance Inspections
**Why work with us?**:
olkerHighways is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure.
By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerHighways are able to ensure our staff provide unrivalled resources and expertise to our clients.
We offer competitive rewards and benefits, recognising the value we place on our employees.
We offer a range of benefits, including:
- Competitive salary
- Competitive annual leave and an additional day off on your birthday
- Private medical care
- Pension
- Life Assurance
- Cycle to Work scheme
- Shopping and restaurants vouchers, rewards, and discounts
- Training and development opportunities-comprehensive skills-based training
- Family friendly polices including enhanced maternity benefits
- Employee Assistance programme
- Mental health, physical health, and financial support
- 24/7 Virtual GP service
**Fairness, inclusion and respect**:
We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.
**Additional information**:
Note for Recruitment Agencies:
Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release.
VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
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