Customer Service Advisor

6 months ago

Wokingham, United Kingdom Mizuno Full time

Do you want to work for an organisation that places the values of "Fair-Play", "Friendship" and having a "Fighting Spirit", at the forefront of their mission and vision? This could be the role for you.

**About the role**

As our first point of contact for customers, the Customer Service Advisor plays a key role in the Mizuno Team. Providing first class B2B customer service experience, as well as communicating clearly on needs and expectations to the wider team including, the Customer Service Manager, Credit Control team, Production and Warehousing teams and our Sales team.

Key tasks and responsibilities include;
- Process orders, advise customers of the status of orders, stock levels and ETA of any backorders.
- Be aware of call volumes and work closely with the team to ensure abandoned calls are kept to a minimum and within company service targets.
- Maintain customer database with up-to-date information
- Monitor order book and ensure all orders are converted to achieve sales targets.
- Ensure that customer and sales force queries are resolved both promptly and correctly.
- Ensure incident reports are raised promptly to relevant warehouse detailing all discrepancies.
- Work closely with relevant departments to ensure highest level of service is provided to customers.
- Obtain proof of deliveries when required.

Initially based in the office for training, this team work on a hybrid basis comprising of 3 days per week in the office and 2 days working from home. Each team members work from home days are the same each week and this would be agreed upon joining.

**The Benefits**

35 hour working week

Monday - Friday working hours

Pension scheme

Mizuno staff discount on a wide range of products

Leisure subsidy - contribution to your gym/golf membership

Employee Assistance Programme

Retail discount scheme

33 days holiday including public holidays with additional days for long serving staff members

**Your Skills and Experience**
- Excellent organisational skills with an ability to pay particular attention to detail
- Experience of inputting volume data and information with attention to detail and a high degree of accuracy
- Excellent written and verbal communication skills
- Customer service experience
- Positive attitude and engaging personality
- Familiarity with Excel, Word etc

**About the Company**

Since its foundation in 1906, Mizuno Corporation has developed products and services and utilized the value of sports under the management principle that “we will contribute to society through the advancement of sporting goods and the promotion of sports”. We will actively spread the value of sports even in everyday life and contribute to making people around the world happy through the power of sports.

Please note we have recently moved to a new premises at 3 Oaklands Business Centre, Oaklands Park, Wokingham, RG41 2FD.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Gym membership
- Private dental insurance
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Work Location: Hybrid remote in Wokingham

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