Signposting Volunteer Healthwatch Tower Hamlets
6 months ago
**Signposting & Information Volunteer**
**This is an unpaid role**
**About the role**
Healthwatch Tower Hamlets is an independent organisation set up to champion the views of health and social care service users. It strives to make sure that health and social care services are meeting local needs and to ensure that the public’s voice is heard regarding how local services are run.
**Information & Signposting**
The Signposting & Information volunteer role supports our delivery of the Healthwatch in three main ways:
- To provide information and signposting to local people to help them navigate health and social care services in the borough and be able to raise their concerns
- to support other Healthwatch work, and projects related to information for the public and gathering views of NHS and care services
**Tasks**
- Listening and responding to people contacting the information service and providing appropriate answers and responses
- Keeping up to date with local health and social care providers.
- Making appropriate referrals to the local NHS Complaints Advocacy support service
- Logging queries that come through.
**Time Commitment**
- Weekly commitment required
- Minimum 3 hours a week for 3-month period.
**Is this role right for me?**
We are looking for individuals who possess **some or all** the below experiences, skills and qualities.
**What we are looking for**:
- Aged over 18
- Able to travel to our office
- Friendly, approachable manner with good verbal communication and listening skills
- Awareness of personal and professional boundaries
- Experience of Microsoft word, and ability to use IT (or a proactive approach to learning and upskilling)
**What would be a bonus**:
- Additional languages are considered a plus
**Job Types**: Part-time, Volunteer
**Salary**: £1.00 per year
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- London, E2 6GG: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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