Unified Communications Epr Team Leader

4 weeks ago

Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

Are you looking for your next challenge in digital?

We are pleased to be able to offer an exciting opportunity to join the Electronic Patient Record (EPR) Programme Team at Northampton General Hospital. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally-leading EPR system that will transform the quality of care for our patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools.

The Unified Communications EPR Team Leader will be responsible for technical management of the ICT Unified Communications EPR (Electronic Patient Record) mobile devices across the University Hospitals of Northamptonshire (UHN) working with the Unified Communications Manager and the Unified Communications Technicians. As part of a dynamic and agile team that is committed to our Vision ‘Dedicated to Excellence’, you will have significant personal opportunities to grow and develop, as well as to tangibly impact how care is delivered in the future.

The postholder will be responsible for providing technical leadership to the Unified Communications Technicians for architectural configuration and security to ensure best practice solutions for UHN are in place and fit for purpose. The post holder will be responsible for managing and leading the Unified Communications Technicians across UHN utilising Prince2 methodologies and working with the Digital Project Managers to collectively delivery the EPR Project.

The post holder will work with the Deputy Head of ICT & Chief Clinical Information Officer to ensure that all clinical areas have been engaged with, ensuring that the most appropriate end user devices are available for the EPR.

The post holder will be responsible for support, maintenance, security and documentation for all Unified Communications Technicians and EPR mobile devices, ensuring that they are, managed, monitored and kept up to date. The post holder will also be responsible for the EPR workloads within the team but will also assist the Unified Communications Technicians during quiet periods of the EPR project. The post holder will be responsible for maintaining a detailed knowledge of EPR contracted service requirements and the potential business impact of service failures and changes.

The post holder will be required to travel to either Kettering General Hospital NHS Foundation Trust (KGH) or Northampton General Hospital NHS Trust (NGH) within UHN and participate in an on-call rota across UHN.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Main Duties

The post holder will lead the daily operations and strategic development of the ICT UC & VOIP Infrastructure through proactive maintenance and operations of the Trust PABX rooms, communications rooms and wiring rooms.

The post holder will be responsible for providing leadership and technical management to the ICT Unified Communications teams & Switchboard teams to meet both operational and strategic requirements for provisioning digital services to the Trust.

The post holder will be an inspirational and engaging technical lead, committed to developing yourself and others within the team.

The post holder will work closely with the Unified Communications manager maintaining an operations strategy, which ensures that the Trust has robust ICT VOIP infrastructure.

The post holder will demonstrate a positive ‘can do’ attitude at all times and drive the ‘can do’ attitude across the Digital Department.

The post holder will be responsible for the Trust’s technical support function that provides 3rd line technical support and consultancy. Additionally, the post holder is responsible for ensuring the optimum and cost-effective use of the Trust’s Digital systems including managing capacity,

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