Clinical Application Specialist

7 months ago

Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

We are pleased to be able to offer an exciting opportunity to join the Electronic Patient Record (EPR) Programme Team at Northampton General Hospital. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally-leading EPR system that will transform the quality of care for our patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools.

As Clinical Applications Specialist, you will lead on the efficient delivery of the configuration, build and testing as part of the Electronic Patient Record (EPR) programme, focusing on the delivery to internal service level agreements. You will also be responsible for ensuring the successful delivery of projects within the programme including implementations and changes. As part of a dynamic and agile team that is committed to our Vision ‘Dedicated to Excellence’.

As the Clinical Applications Specialist you will report into the Clinical Applications EPR Team Leader and support the Clinical Applications Team in the day to day operation of your team of staff.

You will have excellent problem solving, communication and organisational skills, along with experience of supporting a team within a digital healthcare environment. Have awareness of how computer systems support patient care will be essential as will experience of working in a system management role.

You will lead on designated areas of responsibility to support the Clinical Applications Team Leader to ensure system downtime is minimised and associated risks are mitigated.

You will negotiate with third party suppliers and system users as necessary for incident and problem management, priorities, acceptance testing.

You will lead on designated areas of responsibility towards the planning of improvements to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly reviewed.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

**Key deliverables**:
Leadership of designated team to provide efficient, integrated and customer service, supporting team to ensure that services provided across the group are and continue to be effective, meet the clinical and business needs of the Group, and represent best value for money.

You will lead on designated areas, contributing to ensure the delivery of a high service ensuring the team exceed agreed service level agreements, prioritising workload and ensuring priorities are met for systems access, development and user issues.

Under direction of the Clinical Applications Team Leader, take the lead for the planning of improvements to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly assessed.

Ensure the Clinical Safety Management system is followed, and all clinical risks are assessed in conjunction with the Clinical Safety Officer.

Ensure that all changes to the system are reviewed and signed off as safe prior to implementation.

Communicate with external organisations over service issues e.g. third party suppliers, other NHS organisations, to ensure any outstanding issues are resolved to the satisfaction of the Trust.

Collaborate with colleagues to the effective integration of the Clinical Applications with other systems with the aim of maximising the efficiency of the clinical workflow overall, and longer-term business planning.

Lead on the identification and management of risk and issues throughout the Product lifecycle.

Champion and role model the Groups values and behaviours and support others in doing so to deliver the Group Vision and Mission successfully.

You will lead on the development and on-going refinement of business continuity and disaster recovery plans in relation to designat

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