Technology Trainer

6 months ago

Newcastle upon Tyne, United Kingdom Clifford Chance Full time

Job Description

**Job Overview**

As one of part of the team reporting into the Technology Learning and Development Manager, the Technology Learning and Development Specialist is responsible for delivering quality and efficient technology training and functional support to all users in Clifford Chance's UK offices.

The Technology trainer you will have knowledge and experience (or demonstrable experience of working in other large corporations such as Banking, Legal or Insurance) of working within Clifford Chance. You will understand legal systems and processes and be able to offer ideas and suggestions to improve our team processes and deliverables to provide excellent Technology Training.

**Who you will work with**

Working as part of the Regional Technology team; the Technology Learning and Development team are responsible for the delivery of IT Training and functional support for our region (UK). Technology Learning and Development deliver training for large
- and small-scale internal projects, business as usual support training, inductions and ad-hoc internal practice area and departmental training.

As the Firm moves to a multi device model, this support will combine focus on knowledge of our core business software and knowledge of the different devices that the software can be accessed from.

Whilst the team is based within the UK and predominantly UK focused, it is also responsible for helping to ensure consistency of training support to all users in Clifford Chance. To that end, some international support and potential travel is expected.

**What you will be responsible for**

**Training**
- Provide professional training delivery both in-person and remotely to our UK users (and occasionally our international colleagues)
- Create and deliver high quality training material which optimises the use of team time and resources
- Develop eLearning courses, videos and other online tools to provide short, self-help methods of supporting our users globally
- Take the trends and best practice from the consumer market (YouTube videos etc) and bring them in to the corporate environment.

**Practice Area support**
- Increase the functional knowledge of our users through a mix of eLearning and written material, Tech Bars, training and 1-2-1 desk-side visits
- Own, resolve and escalate ServiceNow calls, working with other resolution teams when necessary. Where calls need to be escalated to another team, ensure that ownership has been transferred
- Ensure that you continue to adapt to the ever changing face of technology, with users having services on many different hardware and software platforms

**Knowledge Management**
- Ensure that all knowledge is documented within the Knowledge Base

**Client Focus**
- Maximise face-to-face contact with your client in any interaction, whilst being mindful of the fact that we are working with typically time-starved clients
- Provide a high degree of initiative and a willingness to accept ownership of tasks, keeping the client's interests at the forefront of all activity
- Ensure that any issues are dealt with promptly and remediated appropriately

**What you will do**

**Operational**
- Working within our team of Trainers, you will be responsible for the delivery of Technology training to support: our business-as-usual requirements, managing and leading on small-and large-scale regional and global projects, inductions and occasionally ad-hoc practice area, departmental or 121 training requests
- Where Practice Area specific training is required, as a Specialist you will be expected to lead on this delivery
- You will support the team with administrative tasks as a result of working within a learning environment including adding / administering courses etc. within our Learning Management System, managing Rosters etc.
- Managing priorities and ensure you can multi-task in this fast paced and ever-changing environment
- Picking up tasks which others may not have capacity to do or need support to complete
- Being able to confidently lead on projects; encouraging participation from the wider team, managing communications and updates, keeping stakeholders informed
- Independently manage a variety of multiple workstreams and tasks to tight deadlines often with limited information but using your experience and business acumen to collate and present the required information
- Managing conflicting priorities and identifying requirements; being able to leverage resources to produce required outcomes
- Having the ability to compile stakeholder communications, using a wide range of vocabulary and accurate spelling and grammar. Being aware of our client's needs, requirements and expectations
- Being able to identify business requirements and queries which need to be discussed or escalated to the Technology Learning and Development Manager

**Team**
- Attendance at Team meetings
- Working together to support our business-as-usual requirements and managing our available resource
- Following

  • Technical Trainer

    2 weeks ago

    Newcastle upon Tyne, United Kingdom In Technology Group Full time

    - Position: Technical Trainer - IT Infrastructure & Networking- Location: Remote- Salary: £50,000Are you passionate about IT infrastructure and eager to share your expertise?We are seeking an experienced Technical Trainer to work with one of the UKs Leading IT training providers. This is a unique opportunity for someone with a deep understanding of...

  • Trainer

    6 months ago

    Newcastle upon Tyne, United Kingdom DXC Technology Full time

    Do you want to work for a company who delivers excellence for our Customers and Colleagues? A company who focuses on our new core values: - Deliver - Collaborate - Community - Care - Do the right thing At DXC we have a long-established partnership with **a Major UK High Street Bank, where we manage their personal lending business.** We are looking for...

  • Associate Technology Consultant

    2 months ago

    Newcastle Upon Tyne, United Kingdom Corecom Technology Academy Full time

    Associate Technology ConsultantDo you have an inquisitive mindset, enjoy problem-solving, and have an interest in tech?Our Technology Academy provides you with the opportunity to learn everything you need to build a successful career in IT, across a range of roles, without any previous experience or a specific degree. In fact, if you don’t have a degree we...

  • Associate Technology Consultant

    2 months ago

    Newcastle Upon Tyne, United Kingdom Corecom Technology Academy Full time

    Associate Technology ConsultantDo you have an inquisitive mindset, enjoy problem-solving, and have an interest in tech?Our Technology Academy provides you with the opportunity to learn everything you need to build a successful career in IT, across a range of roles, without any previous experience or a specific degree. In fact, if you don’t have a degree we...

  • Associate Technology Consultant

    2 months ago

    Newcastle upon Tyne, United Kingdom Corecom Technology Academy Full time

    Associate Technology Consultant Do you have an inquisitive mindset, enjoy problem-solving, and have an interest in tech? Our Technology Academy provides you with the opportunity to learn everything you need to build a successful career in IT, across a range of roles, without any previous experience or a specific degree. In fact, if you don’t have a...

  • Associate Technology Consultant

    1 month ago

    Newcastle Upon Tyne, United Kingdom Corecom Technology Academy Full time

    Associate Technology Consultant Do you have an inquisitive mindset, enjoy problem-solving, and have an interest in tech? Our Technology Academy provides you with the opportunity to learn everything you need to build a successful career in IT, across a range of roles, without any previous experience or a specific degree. In fact, if you don’t have a degree...

  • Associate Technology Consultant

    2 months ago

    Newcastle upon Tyne, United Kingdom Corecom Technology Academy Full time

    Associate Technology Consultant Do you have an inquisitive mindset, enjoy problem-solving, and have an interest in tech? Our Technology Academy provides you with the opportunity to learn everything you need to build a successful career in IT, across a range of roles, without any previous experience or a specific degree. In fact, if you don’t have a...

  • Associate Technology Consultant

    1 month ago

    Newcastle upon Tyne, United Kingdom Corecom Technology Academy Full time

    Associate Technology Consultant Do you have an inquisitive mindset, enjoy problem-solving, and have an interest in tech? Our Technology Academy provides you with the opportunity to learn everything you need to build a successful career in IT, across a range of roles, without any previous experience or a specific degree. In fact, if you don’t have a...

  • Associate Technology Consultant

    1 month ago

    Newcastle upon Tyne, United Kingdom Corecom Technology Academy Full time

    Associate Technology ConsultantDo you have an inquisitive mindset, enjoy problem-solving, and have an interest in tech?Our Technology Academy provides you with the opportunity to learn everything you need to build a successful career in IT, across a range of roles, without any previous experience or a specific degree. In fact, if you don’t have a degree we...

  • Welding Trainer

    2 days ago

    Newcastle upon Tyne, United Kingdom The Thrive Team Limited Full time

    An opportunity to join an exciting organisation as a Welding Trainer. The purpose of the role is to deliver high-quality welding training programs that equip students, apprentices, and employees with the necessary skills and knowledge to excel in the welding industry. Ensure all training adheres to industry standards and safety regulations while fostering a...

  • Welding Trainer

    3 months ago

    Newcastle upon Tyne, United Kingdom CV-Library Full time

    An opportunity to join an exciting organisation as a Welding Trainer. The purpose of the role is to deliver high-quality welding training programs that equip students, apprentices, and employees with the necessary skills and knowledge to excel in the welding industry. Ensure all training adheres to industry standards and safety regulations while fostering a...

  • Adult Care Trainer

    6 months ago

    Newcastle upon Tyne, United Kingdom Connect2Care Full time

    **Ready to turn your care expertise into a rewarding career?** **Salary**: from £27,000 | **Location**: Remote to cover the Norh East area | **Role**: Adult Care Trainer Are you pining for a regular working week whilst keeping your toes in the industry you love? As an Adult Care Trainer, you can wave goodbye to working weekends and evenings and pass your...

  • Installation Trainer

    6 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Installation Trainer** **Location**: Newcastle **Salary**: £22,000 basic salary pa + £ 12,000 commissions pa **Working Hours**:Full Time, 40 hours per week **Holidays**: 21 or 23 days plus bank holidays In Verisure we believe in Talent and Opportunities. We want our people to grow and build a career with us. This internal opportunity is an exciting...

  • Regional Trainer

    2 weeks ago

    Newcastle upon Tyne, United Kingdom TRC Yorkshire Full time

    Regional Care Trainer Newcastle, Northeast £36,750 plus £4,000 car allowance and mileage TRC has been given an opportunity from an outstanding provider of nursing and residential homes to headhunt the ideal Regional Care Trainer to join their team! Our client is looking for someone who has a background in classroom raining of internal social care...

  • Regional Trainer

    2 weeks ago

    Newcastle upon Tyne, United Kingdom CV-Library Full time

    Regional Care Trainer Newcastle, Northeast £36,750 plus £4,000 car allowance and mileage TRC has been given an opportunity from an outstanding provider of nursing and residential homes to headhunt the ideal Regional Care Trainer to join their team! Our client is looking for someone who has a background in classroom raining of internal social...

  • Level 2 Nvq Rail Trainer

    6 months ago

    Newcastle upon Tyne, United Kingdom Infrastructure Labour Limited Full time

    Trainer **Duties**: - Conduct training sessions for employees on various topics and skills - Develop training materials, including presentations, handouts, and online resources - Utilize various training methods, such as presentations, demonstrations, and hands-on activities - Assess training effectiveness through evaluations and feedback from...

  • Care Trainer Specialist

    5 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom TRC Yorkshire Full time

    Role OverviewWe are seeking an experienced Care Trainer to join our team at TRC Yorkshire. The successful candidate will have a background in classroom training and experience in delivering training on technology systems such as EMars and Nourish.Job ResponsibilitiesTo contribute to the delivery and evaluation of group-wide projects, notably induction,...

  • Regional Skills Trainer

    13 hours ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom TRC Yorkshire Full time

    We are seeking a highly motivated Regional Care Trainer to join our team in Newcastle, Northeast. As a key member of our training team, you will be responsible for delivering training to employees and managers across various locations. The ideal candidate will have a background in classroom training of internal social care modules and experience in providing...

  • Nvq Trainer

    7 months ago

    Newcastle upon Tyne, United Kingdom Benx Full time

    **NVQ Trainer & Assessor** **Based in Staffordshire** **Salary negotiable between £35,000 - £40,000 per annum** **Full Time (Monday-Friday 9am-5pm)** **26 days holidays (plus bank holidays)** The Benx Group of companies - a leading manufacturer and supplier of specialist building materials, supplying innovative products, systems, and services to the...

  • Trainee Assistive Technology Trainer

    6 months ago

    Kingston upon Hull, United Kingdom Yorlinc - Assessment & Training Full time

    **Job description** We are looking for an enthusiastic and outgoing individual to join our team as a Trainee Assistive Technology Trainer. Working primarily across Yorkshire and the Humber, you will be working in a diverse role training neurodiverse students and students with disabilities in the use of Specialist Assistive Technology software. The delivery...