Admin & Reception Scheduler
6 months ago
We are currently looking for an enthusiastic, motivated individual to join our team at the Christie at Macclesfield on a full-time basis (37.5 hours per week)
This role includes providing a comprehensive and efficient administrative support service including collation, input and analysis of relevant patient data. Working on his/her own initiative when required, with excellent administration skills, experience in using a range of computer packages and a willingness to undertake a full range of administration and reception duties, in a patient facing role.
Proficiency in the use of patient information systems for appointments and records, ensuring this function is co-ordinated and updated accurately and in a timely manner is a requirement of the role.
To work in conjunction with the clinical and managerial teams to ensure appointment capacity is utilised and the timeliness of patient appointments is monitored.
Responding to any enquiries for the Cancer Support and Information Service in the absence of Support and Information team members
The role will include working a variety of shift times between the hours of 7.30am - 6.00pm on a rota basis and the requirement to work until 8.00pm on occasions.
**Job Purpose**:
- To work on the reception desk in a front facing role and also in the office, taking full responsibility for all reception duties for patients attending oncology clinics, radiotherapy planning and treatment, chemotherapy treatment, oncology research clinics and other supportive clinics for both The Christie NHS Foundation Trust
- To work in conjunction with the clinical and managerial teams to ensure appointment capacity is utilised and the timeliness of patient appointments is monitored.
- To respond to any enquiries for the Cancer Support and Information Service in the absence of Support and Information team members
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
To be proficient in the use of all patient information systems for scheduling, booking, and tracking all types of appointment and patient records, ensuring this function is co-ordinated and updated accurately and in a timely manner
1) Work as part of a rota system, focusing on different areas of administrative support, made up of the following:
Undertake reception duties, including updating patient’s personal details and organising follow-up appointments or adding patient to waiting list following standard operational procedures.
Provide support to unit by ensuring accurate recording of treatment and planning data, organising and scheduling patient appointments.
Ensure telephone enquiries are dealt with in polite and courteous manner.
Use the Christie Web Portal
Maintain accurate patient details in all the patient systems, following the correct procedures to ensure information is up to date for future reference and complies with the Data Protection Act.
Ensure patient activity is monitored and recorded in efficient and effective manner.
Maintain safe environment for patients, staff and visitors.
2) Communication
In a professional and welcoming manner, be first point of contact for patients, carers and visitors coming into the Centre.
Greet and assist patients with appointment queries, general concerns, booking appointments and signpost to Support and Information as appropriate.
Provide and receive information using empathy and reassurance skills.
Liaise with the Christie centres, host sites and community where appropriate.
3) Knowledge Training and Experience
Up to date knowledge and understanding of how clinics are currently managed
Knowledge of integrated clinical information systems for collation of data for referrals.
Data input and radiotherapy completion tasks.
Compliance with policies, procedures, rules, regulations and departmental protocols.
Knowledge of the different patient management systems used within the centre (including but not limited to Careflow, Patient Flow, CWP, Mosaiq).
4) Planning and Organisation
Triage and manage booking forms, booking and scheduling of radiotherapy planning and treatment, chemotherapy treatment, and outpatient appointments within the centre.
- Book patient transpo
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