Medical Receptionist

**JOB DESCRIPTION**

Hours:
Monday 4pm to 8.00 pm

Tuesday 4pm to 7.00 pm

Wednesday 4pm to 8.00 pm

Thursday 4pm to 7.00 pm

Friday 4pm to 6.30 pm

**Location**:
Cumberland House Surgery

Waters Green Medical Centre

Macclesfield

Responsible to:
Practice Partners

Accountable to:
Practice Manager

Reports to:
Office Manager

**Job Summary**:

- To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- To act as a focal point of communication between patients, doctors and other medical staff.
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice staff.

Principal

**Responsibilities**:

- Process appointment requests from patients by telephone and in person
- Receive patients and direct to appropriate surgeries
- Deal with visit requests
- Registration of new patients and temporary residents
- Process patients change of address
- Process repeat prescription requests in accordance with practice guidelines
- Handling, receipt and efficient filing of prescriptions
- Accepting and dispatching specimens to hospital
- Have a full understanding of the appointment system
- Have a clear understanding of telephone systems, daytime and out of hours
- Computer data entry - processing and recording information in accordance with practice procedures
- Scanning of mail and post as appropriate
- In accordance with the weekly room plan ensure all doctor/nurse room signs are displayed correctly on doors and in waiting rooms
- Taking messages and passing on information
- Provide cover for members of the reception team during periods of sickness and annual leave.

2. Other Tasks
- Monitor notice boards and leaflets and ensure they are kept up to date and tidy with relevant patient information
- Maintain a safe and tidy reception area
- Processing and distributing incoming and outgoing mail
- Filing and retrieving paperwork
- Photocopying and faxing as necessary
- Ensure the appropriate ordering of reception stationery and supplies, and ensuring the consulting and treatment rooms are regularly supplied with relevant items
- Providing clerical/administrative assistance to the practice including typing, filing, photocopying
- Receiving payment from patients, issuing of receipt and banking of cash
- Understand security systems - alarms and fire procedures
- Chaperone the doctor if required
- Unlocking and locking of the building and general security
- Switch telephone to and from out of hours service at the beginning and end of each day
- Liaise with other members of the primary health care team, outside agencies and practice volunteers as required. Any other delegated duties considered appropriate to the post. This job description is not exhaustive and may, from time to time, vary with the requirements of the practice. You will be notified of any such changes.
- Immunisation target reports
- Paperwork and appointments for clinics as needed.
- Recording of mammogram results
- Reports from school health
- Cervical smear administration
- Prescriptions
- Assistance in paediatric clinic
- Scanning cover
- Post and emergency reception cover
- Ad-hoc telephone cover for the admin and secretarial team
- Ad-hoc early morning reception cover
- Receiving, recording and distributing incoming faxes
- Any other delegated duties considered appropriate to the post.

3. Reception Responsibilities
- Have a clear understanding of telephone systems, daytime and out of hours
- Take part in all reception duties as part of the reception team
- Unlocking and locking of the surgery and general security
- Put in place all necessary signs on consulting doors and in waiting rooms ready for surgeries and clinics
- Have a working knowledge of all software and hardware
- Liaise with other members of the primary health care team, outside agencies and practice volunteers as required.
- Have a full understanding of appointment system.

4. Other Tasks
- Monitor notice boards and leaflets and ensure they are kept up to date and tidy with relevant patient information
- Maintain a safe and tidy reception area and provide or organise “hands on” emergency maintenance and cleaning as required
- Co-ordinate with representatives from the patient participation group
- Participate in audit where appropriate.
- Understand security systems - alarms and fire procedures
- Act as a central source of information
- Any other delegated duties considered appropriate to the post.

5. Special Requirements for the Post
- An understanding, acceptance and adherence to the need for strict confidentiality
- Numeracy skills.
- Reception skills and relevant experience
- People management skills
- Abilit