Administration Assistant

3 months ago

Northwich, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

The post holder will be part of a friendly and professional team that are responsible for providing central administrative and management support to staff at Victoria Infirmary.

To assist in the co-ordination and provision of a comprehensive cash and administration service to Hospital Departments, patients and carers. As and when necessary, the post holder will be expected to provide relief cover for other colleagues within the department and organise their own workload in order to maintain an efficient and professional service.

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.

The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

SERVICE DELIVERY
1. Count and total all monies and revenue for the Hospital, including car park, vending machines, donated monies, Trust funds and petty cash. Maintain accurate and up to date documentation - both written and via a computer system for said monies adhering to current financial instructions, including appropriate audit monitoring.
2. Completion of all banking documentation ensuring all monies are prepared and ready for collection by the cash in transit courier, adhering to policy and security measures.
4. Assist in administrative procedures for Non-Clinical Services for the Victoria Infirmary and Elmhurst Intermediate Care Centre. This includes purchase ordering, processing delivery notes and invoicing, ordering hospital linen from linen services.
5. Assist in the general procedures relating to the Estates department, including the reporting of maintenance issues and updating the appropriate database, fire alarm testing and informing departments of any estates work taking place.
6. Take delivery of all mail and parcels which come onto the hospital site and redirect via support staff to appropriate staff/departments.
7. Respond in a prompt and professional manner to general enquiries relating to the hospital from staff, patients and visitors.
8. Contribute to the security of the site by managing and recording the distribution of keys to authorised personnel.
9. In the absence of the Service Co-ordinator, ensure non-clinical service provision at Victoria Infirmary and Elmhurst Intermediate Care Centre are maintained, this includes dealing with any queries, staff shortages and ad-hoc issues which may arise.
10. Keep records of property items found on the site, and deal with items according to Trust policy
11. Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients.

GOVERNANCE
1. To comply with all Trust and departmental procedures, particularly in relation to:

- Customer Service
- Object Handling
- Assisting with Patient Handling
- Security of property and personal belongings
- Staff, patient and public safety
- Patient and staff confidentiality
- Privacy and dignity of patients
- Safe use of equipment
- Standards of conduct
- Reporting incidents

1. Assist with the monitoring of standards e.g. benchmarking and audit and assist with the implementation of actions plans to improve the quality of services.
2. Ensure compliance with Trust policies, procedures and guidelines taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of patient care.
3. Assist with the implementation of actions plans arising from risk reports or complaints.

MANAGERIAL/LEADERSHIP
1. Act as a role model by demonstrating leadership and expertise, and by maintaining credibility within the Division, the wider health community and external agencies ensuring a positive image of the Trust is maintain

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