Client Services Advisor

3 months ago


Glasgow, United Kingdom Jones Whyte Full time

**Role**:Client Services Advisor**

**Place of Work**:Glasgow City Centre**

**Contract type**:Permanent, Full-time**

**Working Hours**:Monday - Friday, 35 hours per week**

**The Role**

As a Client Services Advisor you will be responsible for converting our inbound enquiries for our legal departments. You will be handling calls and enquiries which are of a sensitive nature, therefore being compassionate and understanding is essential to this role.

Initially your working hours will be 9am-5pm for training purposes, with the introduction of shifts of 8 hours (including an unpaid lunch break) between 9am-7pm from week 2/ 3.

**Who Are You?**

You should have:

- Experience of customer service and/or reception
- Excellent communication skills
- A passion for providing excellent service
- The ability to quickly build rapport with clients
- A confident, courteous & professional phone manner
- A positive forward-thinking mind-set
- The ability to overcome objections

It would be preferable but not essential for you to have:

- Experience working towards daily/monthly KPIs/targets
- Previous experience within a Law firm
- Telecommunication experience

**Key Responsibilities**
- To generate quotations and ensure that prospective customers have an excellent experience as soon as they contact our firm
- Using initiative to identify and meet customer needs
- Liaise with other departments within the business to identify and meet customer needs
- Meeting Jones Whyte KPIs/Targets to support the wider needs of the business
- Handling enquiries from multiple channels and controlling them through our lead management system
- Talking to clients to understand their requirements and directing calls to suit
- Taking payments online and over the phone
- Liaising with our Solicitors to ensure clients receive fast and accurate legal advice
- Providing an efficient, professional service to clients at all times
- Attending and contributing to weekly team meetings
- Reporting figures and statistics to team leaders and senior management
- Adhering to and putting into practice all Jones Whyte policies and procedures in a professional and confidential manner

**Company Benefits & Perks**
- Competitive salary
- 23 days holiday plus 8 bank holidays. Closing over Christmas & New Year.
- Holiday Loyalty Scheme: Earn an additional 5 days holiday.
- Buy and Sell up to 3 holiday days each year
- Company Bonus Scheme
- Company Pension Scheme
- Company referral scheme
- Excellent maternity and paternity benefits
- Wellbeing Support
- Quarterly team nights/days out
- Annual Company Day out
- Birthday Day early finish



  • Glasgow, United Kingdom Jones Whyte Full time

    **Role: Client Services Advisor** **Place of work: Glasgow, City Centre** **Contract type: Permanent, 35 hours per week** **Working Hours: Working patterns available - 8am-4pm, 9am-5pm, 10am-6pm** **Salary: £22,000** Do you have a passion for customer service? Are you a skilled communicator who is happy engaging with clients on a number of...


  • Glasgow, United Kingdom Jones Whyte Full time

    **Role**:Client Services Advisor** **Place of Work**:Glasgow City Centre** **Contract type**:Permanent, Full-time** **Working Hours**:Monday - Friday, 35 hours per week** **The Role** As a Client Services Advisor you will be responsible for converting our inbound enquiries for our legal departments. You will be handling calls and enquiries which are of...


  • Glasgow, United Kingdom Jones Whyte Full time

    **Role: Client Services Advisor** **Place of work: Glasgow City Centre** **Contract type: Permanent, Full-time** **Working Hours: Monday - Friday, 35 hours per week** Do you have a passion for customer service? Are you a skilled communicator who is happy engaging with clients on a number of different services? Would you like to work for a firm whose...


  • Glasgow, United Kingdom Jones Whyte Full time

    **Role: Client Services Advisor** **Place of work: Glasgow City Centre** **Contract type: Permanent, 35 hours per week** **Working Hours: Monday-Friday, 9am-5pm** **Salary: £22,000-£24,000 Dependant on experience** Jones Whyte Law Ltd is a dynamic and forward-thinking firm. We invest in our team and offer training and development far beyond the...


  • Glasgow, United Kingdom Jones Whyte Full time

    **Role: Client Services Advisor** **Place of work: Glasgow City Centre** **Contract type: Permanent, Full-time** **Working Hours: Monday - Friday, 35 hours per week** Do you have a passion for customer service? Are you a skilled communicator who is happy engaging with clients on a number of different services? Would you like to work for a firm whose...

  • Client Service Advisor

    3 months ago


    Glasgow, United Kingdom Aon Full time

    Client Service Advisor - Commercial Insurance - (Glasgow or Edinburgh, UK) We’re Hiring! Do you thrive in a fast-paced environment? Do you want to explore innovative risk solutions and support businesses across various sectors in the UK and wider? Aon Glasgow are hiring! This role is a hybrid role, it could be based in Glasgow or Edinburgh and is a great...

  • Client Service Advisor

    3 months ago


    Glasgow, United Kingdom Aon Corporation Full time

    Posting Description: **Client Service Advisor - Commercial Insurance - (Glasgow or Edinburgh, UK)** **We’re Hiring!** Do you thrive in a fast-paced environment? Do you want to explore innovative risk solutions and support businesses across various sectors in the UK and wider? Aon Glasgow are hiring! This role is a hybrid role, it could be based in...

  • Client Service Advisor

    3 months ago


    Glasgow, United Kingdom Medigold Health Full time

    **Contract**: Permanent, Full-time (37.5 hours per week) Monday to Friday between 8am and 6pm **Location**: Hybrid to Glasgow, G31 3AU **Salary**: £20,572.50 per annum **SUMMARY** Medigold Health is committed to provide occupational health and wellbeing solutions for employers across the UK. As a Client Service Advisor, your role will include being on the...

  • Client Service Advisor

    3 months ago


    Glasgow, United Kingdom Laings Full time

    **Over 180 years of craftsmanship, artistry and design have culminated in Laings’ rich heritage and long-standing reputation for high service standards and unrivalled knowledge.** Across all generations we have continued to foster collaborative work environments for like-minded people who share their knowledge, expertise, and skill. Our principles of an...

  • Client Service Advisor

    3 months ago


    Glasgow, United Kingdom Lookers Plc Full time

    OTE: GBP £30,800.00/Yr. Overview: **Glasgow Hillington Jaguar Land Rover** **Monday to Friday 8am - 5:00pm + Saturday AM on a rota as overtime (x1.5 rate)** **Salary: £30,800 OTE (including basic £26,000 plus £4,800 bonus, uncapped)** Are you passionate about providing exceptional customer service? Are you always putting yourself in our customers' shoes,...


  • Glasgow, United Kingdom Total Staff Services Full time

    **Job Title: Residence Advisor (Customer Service Front Desk) - Glasgow Student Accommodation** **Company**: Total Staff (Recruiting on behalf of Company) **Location**: Glasgow, United Kingdom **Salary**: £11.44 per hour **Hours**: 20 hours per week, flexible hours Monday to Friday (agreed prior to start) **About Us**: Total Staff is a leading...

  • Client Advisor

    3 months ago


    Glasgow, United Kingdom Social Security Scotland Full time

    Overview: Client Services Delivery is the operational business area within Social Security Scotland that ensures clients receive the financial support they need across a number of benefits. Working in Client Services Delivery requires flexibility and is demand driven, therefore may involve working in different benefit areas. You will be required to answer...


  • Glasgow, United Kingdom Employment Specialists Ltd Full time

    Our expanding Client, one of the fastest growing Commercial Insurance Brokers in Scotland, is recruiting for a Commercial Client Advisor. You'll be an experienced Commercial Insurance professional and self motivated to provided first class service to your Clients and be looking to join a successful, busy but friendly team. You will be able to work on a...


  • Glasgow, United Kingdom FMG Repair Services Full time

    Salary: £24,298 per annum, plus bonus Location: FMG Repair Services, Glasgow This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Glasgow As part of a team of specialist Customer Service Advisors you are the face of...


  • Glasgow, United Kingdom Switch Advisor Ltd Full time

    Are you passionate about fostering meaningful client connections and driving exceptional experiences? Join our team as a Client Relationship Executive, where you'll play a pivotal role in building and maintaining strong client relationships. We're seeking an individual with excellent communication skills, a knack for problem-solving, and a dedication to...

  • Client Advisor

    2 months ago


    Glasgow, United Kingdom Marsh Full time

    **Client Advisor - **Credit Specialities**: - Marsh - Glasgow** **The company: Marsh** Marsh is a leader in insurance broking and innovative risk management solutions, we help clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk with over 35,000 colleagues operating in more...


  • Glasgow, United Kingdom Marsh Full time

    Marsh Commercial – Enterprise Marsh Commercial is one of the UK’s leading commercial insurance brokers, we are a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.Marsh Commercial is member of the wider Marsh Group and with offices in more...


  • Glasgow, United Kingdom Marsh Full time

    Marsh Commercial – Enterprise Marsh Commercial is one of the UK’s leading commercial insurance brokers, we are a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.Marsh Commercial is member of the wider Marsh Group and with offices in more...


  • Glasgow, Glasgow City, United Kingdom IPS Group Full time

    About the RoleThis market leading, multi-award winning Independent Professional Trustee is seeking an experienced pensions professional to join their team as a Trustee Client Manager.As a key member of the IPS Group, you will work closely with the lead Professional Trustees to provide exceptional service to clients and scheme advisors. Your primary...


  • Glasgow, United Kingdom Mercer Full time

    **Employee Benefits Client Service Advisor - Mercer Marsh Benefits - Glasgow** We currently have a fantastic opportunity for a client focused individual with a background in the Employee Benefits industry, to join a high-performing team. Elect is a Health and Wealth benefits solution broker which is a small umbrella within Mercer, part of Marsh and...